Shop Manager

BFL Group; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading retail company in Jeddah is seeking a Shop Manager to oversee daily operations, ensuring efficiency and profitability. The ideal candidate has at least 5 years of retail management experience and possesses strong leadership and communication skills. Key responsibilities include developing store strategies, achieving sales goals, and providing exceptional customer service. This role requires a proactive approach to staff management and compliance with safety standards.

Qualifications

• Minimum of 5 years of relevant retail management experience.
• Excellent communication skills—oral, written, and interpersonal—capable of engaging at all levels.
• Strong leadership and management abilities.
• Analytical and quantitative skills.

Responsibilities

• Develop store strategies to increase customer base and optimize profits.
• Achieve sales goals by mentoring and training staff.
• Manage shop operations and ensure efficient functioning of the sales floor.
• Provide exceptional customer service and ensure health and safety compliance.
• Implement loss prevention strategies and handle store administration.

Skills

Retail management experience

Communication skills

Leadership abilities

Analytical skills

Job description

Company Overview:

BFL Group is one of the world’s leading off-price retailers of fashion and homeware. Headquartered in the United Arab Emirates, we serve multiple markets across the region and in Europe.

Our goal is to delight customers and encourage repeat visits with exceptional pieces that excite – all at up to 80% off retail prices for designer brands. Our unique “Treasure Hunt” model ensures there is always something new to explore, desire, and discover in our stores. Customers leave with new items every visit.

Role Purpose:

The Shop Manager oversees daily shop operations, ensuring efficiency and profitability. Key duties include staff management, customer service, and achieving sales and financial targets.

Key Responsibilities:

1. Develop store strategies to increase customer base, expand traffic, and optimize profits.
2. Achieve sales goals by motivating, mentoring, training, and providing feedback to staff.
3. Manage shop operations, ensure efficient functioning of the sales floor, and maximize profitability.
4. Provide exceptional customer service, set staff criteria, establish security and safety measures, and ensure health and safety compliance.
5. Secure important employee documents such as contracts, COC, and store licenses.
6. Ensure all staff are informed of governmental updates and properly onboarded.
7. Implement loss prevention strategies through security measures, paperwork, and inventory checks.
8. Handle store administration and ensure policy and procedure compliance.
9. Stay informed on buying trends, customer needs, and profit metrics.
10. Address issues arising from staff or customers promptly and effectively.

Qualifications:

• Minimum of 5 years of relevant retail management experience.
• Excellent communication skills—oral, written, and interpersonal—capable of engaging at all levels.
• Strong leadership and management abilities.
• Analytical and quantitative skills.