Services Planning and Operations Lead

Safari Group; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in facility management is seeking a Services Planning and Operations Lead for a major airport's aerodrome. In this pivotal role, you will manage FM services delivery, ensuring compliance with standards and efficient operations while overseeing training, budgeting, and continuous improvement initiatives.

Qualifications

• Minimum of 5 years' experience in facility management services within complex environments (e.g., airports).
• Proven experience with team leadership and subcontractor management.
• Strong knowledge of FM best practices and compliance standards.

Responsibilities

• Develop and implement a comprehensive FM Services Plan.
• Oversee budget management and waste management activities.
• Lead the implementation of FM policies and Quality Management System (ISO 9001).

Skills

FM best practices

operations planning

compliance standards

team leadership

communication

analytical skills

Education

Bachelor's degree in Facility Management, Business Administration, or related field

Tools

CMMS/CAFM systems

project management tools

Microsoft Office Suite

Job description

We are currently seeking a highly skilled Services Planning and Operations Lead to oversee all aspects of facility management services within the aerodrome of a major airport. This leadership role is essential to ensuring the efficient, effective, and compliant delivery of services in line with the Contracting Authority’s standards and expectations.

Key Responsibilities:

• Develop and implement a comprehensive FM Services Plan, defining resources, strategies, and processes.
• Establish and manage an organizational structure to support operational needs across all service areas.
• Design and deliver training programs to ensure teams are skilled and contract-ready.
• Lead the implementation of FM policies, OH&S and Safety Management Systems, and a Quality Management System (ISO 9001).
• Maintain compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Oversee budget management, waste management, and subcontractor coordination.
• Submit regular performance reports and participate in stakeholder meetings.
• Lead continuous improvement efforts in collaboration with the Contracting Authority.
• Manage the Technical Library, ensuring accurate documentation (e.g., asset registers, O&M manuals, schematics).
• Supervise the activities of Maintenance Duty Managers (MDMs) to ensure operational consistency.
• Enforce security measures to protect tools, materials, and infrastructure.
• Ensure all senior staff maintain fluency in English to support clear communication.

Qualifications & Certifications:

• Bachelor's degree in Facility Management, Business Administration, or a related field (preferred).
• Minimum of 5 years' experience in facility management services within complex environments (e.g., airports).
• Strong knowledge of FM best practices, operations planning, and compliance standards.
• Proven experience with team leadership, subcontractor management, and supplier coordination.
• Proficient in CMMS/CAFM systems, project management tools, and Microsoft Office Suite.
• Strong communication, leadership, and analytical skills.