Services Operation Coordinator

SSC Egypt; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading recruitment firm in Riyadh seeks a Services Operation Coordinator to ensure smooth daily operations within the services department. The role involves coordinating tasks, supporting service delivery, and maintaining customer satisfaction, making it ideal for someone with a background in service operations, particularly in the cleaning industry.

Qualifications

• 1-3 years of experience in service operations or coordination.
• Experience in cleaning or FM industry is a must.
• Familiarity with service industry standards is a plus.

Responsibilities

• Coordinate operational tasks and schedules for service delivery.
• Handle customer inquiries and feedback effectively.
• Assist with training and onboarding of new staff.

Skills

Organizational skills

Multitasking abilities

Communication skills in Arabic and English

Problem-solving mindset

Education

Bachelor's degree in business administration or related field

Tools

Microsoft Office Suite

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

The Services Operation Coordinator plays a pivotal role in ensuring the smooth execution of daily operations within the services department. This position involves coordinating various operational activities, liaising with different departments, and supporting service delivery to maintain high levels of customer satisfaction.

Key Responsibilities:

• Coordinate operational tasks and schedules to ensure timely service delivery.
• Communicate effectively with internal teams to facilitate workflow and information sharing.
• Coordinate with procurement and admin functions to ensure smooth workflow and resource readiness.
• Monitor inventory levels and assist in procurement for operational needs.
• Assist in the preparation of operational reports and documents.
• Support the Services Manager in implementing process improvements.
• Handle customer inquiries and feedback effectively, providing solutions or escalations as necessary.
• Maintain accurate records of service activities and communications.
• Assist with training and onboarding of new staff to ensure compliance with operational standards.
• Actively participate in team meetings, providing insights on operational challenges and opportunities for improvement.
• Collaborate with stakeholders to ensure a smooth transition and integration.
• Research industry trends and provide growth insights.

Desired Candidate Profile

Qualifications:

• Bachelor's degree in business administration or a related field.
• 1-3 years of experience in service operations or coordination.
• Experience in cleaning or FM industry is a must.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent communication skills in both Arabic and English.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Problem-solving mindset with attention to detail.
• Familiarity with service industry standards is a plus.

Company Industry

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area

• Data Entry
• Operations
• Back Office Processing

Keywords

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