Services Advisor

CARE; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

An established industry player is seeking a skilled automotive professional to ensure efficient maintenance operations and excellent customer service. In this role, you will diagnose vehicle issues, prioritize job sequences, and maintain customer data while promoting additional services. You will be at the forefront of customer interactions, ensuring timely service appointments and addressing inquiries with professionalism. If you are passionate about the automotive field and excel in communication, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 4 years of experience in the automotive field.
• Bachelor's or diploma in relevant engineering.

Responsibilities

• Diagnoses malfunctions and schedules maintenance tasks.
• Records and monitors customer and vehicle data.
• Ensures timely service appointments and promotes parts sales.

Skills

Fluent in Arabic

Fluent in English

Excellent oral communication skills

Excellent written communication skills

Ability to work under pressure

Education

Bachelor's degree in Automobile Engineering

Diploma in Mechanical Engineering

Job description

Job Description

Determines needed maintenance and diagnoses cause of malfunction, test drives or refers to test technician as necessary, and/or other checklists.

Schedules, routes, and prioritizes job sequence, as inputs, for further processing and maintenance by the concerned team members.

Records, monitors, and maintains customer and vehicle data to ensure proper manipulation and follow-up for job orders on further stages.

Collaborates, consults, and recommends about any complaints or queries upon checking or reviewing the service history.

States, records, and issues clear repair instructions that cover all issues discussed and agreed with the customer to ensure right billing.

Establishes 'time promised' check with the person responsible for work distribution, if necessary.

Repaired vehicles are parked in an area that is convenient for customer pick-up, for taking the customer to the vehicle, or for bringing the vehicle to the customer.

Customer Services:

Ensures that service appointments are made timely and conveniently.

Contacts customers and reminds them of recommended maintenance needs and other available services.

Updates customer database if the owner's name has changed.

Promotes the sale of parts and accessories by advising, consulting, and persuading the customers by presenting attractive points on such parts.

Skills

Minimum Qualification:

Bachelor's or diploma degree in Automobile, Mechanical Engineering, or other specifications.

Minimum Experience:

4 years of experience in Automotive.

Other Requirements:

• Fluent in both Arabic and English.

• Able to work under pressure and deliver results on time.

• Excellent oral/written communication skills.