Services Advisor

Almajdouie Group; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated maintenance technician to ensure optimal vehicle performance and customer satisfaction. In this role, you will diagnose malfunctions, schedule maintenance, and maintain accurate customer records. Your expertise will help in providing clear repair instructions and promoting additional services to customers. Join a dynamic team where your contributions directly impact customer experience and service quality. If you are passionate about automotive service and customer care, this opportunity is perfect for you.

Qualifications

• Diagnoses malfunctions and determines necessary maintenance.
• Records and maintains customer and vehicle data.

Responsibilities

• Schedules and prioritizes job sequences for maintenance.
• Ensures timely service appointments and customer reminders.

Skills

Diagnose and Maintenance Skills

Customer Service Skills

Communication Skills

Job description

Job description

Determines needed maintenance and diagnoses the cause of malfunction, test drives or refers to a test technician as necessary, and/or uses other checklists.

Schedules, routes, and prioritizes job sequences as inputs for further processing and maintenance by the concerned team members.

Records, monitors, and maintains customer and vehicle data to ensure proper manipulation and follow-up for job orders in further stages.

Collaborates, consults, and recommends about any complaints or queries upon checking or reviewing the service history.

States, records, and issues clear repair instructions that cover all issues discussed and agreed with the customer to ensure accurate billing.

Establishes a “time promised” check with the person responsible for work distribution, if necessary.

Ensures repaired vehicles are parked in an area that is convenient for customer pick-up, for taking the customer to the vehicle, or for bringing the vehicle to the customer.

• Customer Services:

Ensures that service appointments are made timely and conveniently.

Contacts customers and reminds them of recommended maintenance needs and other available services.

Updates the customer database if the owner’s name changes.

Promotes the sale of parts and accessories by advising, consulting, and persuading customers by presenting attractive points on such parts.