Services Account Representative

Job Summary

Start your career development and become Tetra Pak's next Future Talent! We are looking for highly motivated recent graduates to join us in 2025.

The Future Talent Programme is designed for young talents within Tetra Pak. We offer a permanent position starting in September 2025 at our site in Cairo, Egypt. You will participate in a tailored development programme for 18 months, connected to a specific position and the Tetra Pak organization. During the programme, you will undergo training and job rotations across various parts of Tetra Pak to explore your potential and grow professionally. As a Future Talent, you will get to know our entire business and collaborate with colleagues worldwide. This is just the beginning of your Tetra Pak career!

Visit https://www.tetrapak.com/about/future-talent to learn more about the Tetra Pak Future Talent Programme.

Services Account Representative Future Talent Programme

As our next Future Talent, you will develop your commercial skills and gain leading knowledge in an accelerated manner. You will be part of a truly global company with a dynamic, innovative mindset and strong technological roots. From day one, you will be expected to deliver results as a true team member in an actual position. Your manager will tailor the programme content to support your development. By the end of the programme, you will have gained valuable experience to further your career within our company.

We are seeking talented and highly motivated new graduates to become the next generation of Services Account Representatives (SAR). You will serve as the main customer contact for operational service business matters, including but not limited to, managing service contracts, service coordination, and customer support. You will support the growth of service sales through account management and be a key part of the Customer Service and Design team, as well as the Services Market Operations team, working closely with stakeholders across all levels of the business.

You will be based in Jeddah, Saudi Arabia, but will operate in a global environment.

What you will do

• Work with orders and coordinate relevant parts and materials.
• Execute purchasing and invoicing activities, collaborating with service administration teams.
• Participate in and coordinate service contract fulfillment and follow-up, managing scheduling conflicts and scope variations.
• Support communication and planning with customers for service and maintenance events, permanent solutions, and rebuilding kits.
• Assist with customer inquiries, providing resolutions and relaying information within the organization.
• Support the sales team and customers to achieve desired outcomes.
• Follow up on customer satisfaction results and amplify customer feedback to relevant business units.

We believe you have

We think you are results-driven, capable of prioritizing tasks, and able to deliver effectively. You are a team player who can build strong relationships with colleagues and customers. Additionally, you possess:

• A university/bachelor's degree in technical or business disciplines or equivalent.
• A focus on productivity and continuous improvement.
• Fluency in English with excellent communication skills.
• Keen attention to detail and an analytical mindset.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global environment.
• A culture fostering innovation, with industry experts driving visible results.
• An equal opportunity employment environment that values diversity and inclusion.
• Market-competitive compensation and benefits, with flexible working arrangements.