ServiceNow ITSM Freelance Consultant - Riyadh

Edgemony; Riyad Al Khabra; On-site; SAR 120,000 - 150,000; Full time

Job summary

An innovative tech company in Saudi Arabia is seeking a Senior Technical Consultant ITSM to lead strategic implementations of ServiceNow solutions. The ideal candidate has over 5 years of expertise in ITSM, strong project management skills, and a proven ability to effectively communicate technical concepts. This is a key role that involves working closely with clients to enhance operational efficiency. Competitive benefits and a collaborative work environment are provided.

Qualifications

• Minimum of 5 years of direct experience with ServiceNow ITSM modules.
• Strong knowledge of ServiceNow platform customization.
• Proven track record managing multiple ServiceNow projects.

Responsibilities

• Lead strategic implementation and optimization projects focused on ITSM.
• Partner with clients to analyze their needs and deliver customized solutions.

Skills

ServiceNow Expertise

Technical Proficiency

Project Management Skills

Communication Skills

Fluency in English

Education

Certified Implementation Specialist (CIS)

Job description

Overview

We're R5 Labs, the innovative tech company behind Edgemony and Product Heroes and ServiceNow official partners. With a passion for creating high-impact solutions, we're on a mission to build and deliver industry-leading services and tools for our clients in the Saudi Arabia region. If you're ready to be part of a collaborative team focused on delivering value through technology, we'd love to meet you!

Role Summary

As a Senior Technical Consultant ITSM at R5 Labs, you'll lead strategic implementation and optimization projects specifically focused on ITSM. You'll partner directly with clients, analyze their needs, and deliver customized solutions that enhance operational efficiency and client satisfaction across the Saudi Arabia region.

Requirements

• ServiceNow Expertise: Minimum of 5 years of direct, hands-on experience implementing and configuring ServiceNow, specifically with demonstrated expertise in ITSM modules.
• Technical Proficiency: Strong knowledge of ServiceNow platform customization.
• Certifications: Certified Implementation Specialist (CIS) certifications in ITSM modules highly preferred.
• Project Management Skills: Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules, meeting deadlines, and effectively prioritizing tasks.
• Communication Skills: Excellent written and verbal communication capabilities, with a proven ability to articulate technical concepts clearly to both technical and non-technical stakeholders.
• Language: Fluency in English is mandatory.

Key Details

• Location: Riyadh (on-site)
• Start: ASAP

Benefits

Take part in one of the biggest implementation projects in Saudi Arabia, working with some of the most important clients in the region.