ServiceNow Delivery Lead

Arthur Lawrence; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A management and technology consulting firm in Riyadh is seeking a Senior Delivery Lead - ServiceNow. This role involves overseeing complex ServiceNow implementations, managing delivery teams, and ensuring successful outcomes for enterprise clients. The ideal candidate will have extensive experience in IT Service Management and hold relevant ServiceNow certifications, along with strong management and communication skills.

Qualifications

• 10+ years of experience in IT Service Management, with 7+ years in ServiceNow delivery.
• Proven experience managing end-to-end implementations across multiple ServiceNow modules.
• Strong understanding of platform architecture, integrations, and data strategies.

Responsibilities

• Oversee end-to-end delivery of complex ServiceNow implementations.
• Lead delivery teams, manage project plans, risks, and issues.
• Collaborate with cross-functional teams for integration and architectural alignment.

Skills

Delivery management skills

Stakeholder management

Solution oversight

Agile delivery models

Technical expertise in ServiceNow

Education

ServiceNow Certified Architect or Master Architect Certification

Job description

Overview

Arthur Lawrence is seeking a Senior Delivery Lead - ServiceNow to oversee end-to-end delivery of complex ServiceNow implementations and transformations. The ideal candidate will possess strong delivery management skills, deep technical expertise across the platform, and hold ServiceNow Architect or Master-level certifications. This role combines program governance, stakeholder management, and solution oversight to ensure successful and scalable outcomes for enterprise clients.

Responsibilities

• Oversee end-to-end delivery of complex ServiceNow implementations and transformations.
• Provide program governance, stakeholder management, and solution oversight to ensure successful and scalable outcomes for enterprise clients.
• Lead delivery teams, manage project plans, risks, and issues, and drive on-time, on-budget delivery.
• Collaborate with cross-functional teams to ensure integration, data strategies, and architectural alignment across modules.

Qualifications

• 10+ years of experience in IT Service Management, with 7+ years in ServiceNow delivery
• Proven experience managing end-to-end implementations across multiple ServiceNow modules
• ServiceNow Certified Architect or Master Architect Certification is mandatory
• Deep knowledge in modules like ITSM, ITOM, CSM, HRSD, SecOps, or GRC
• Strong understanding of platform architecture, integrations, and data strategies
• Excellent leadership, communication, and stakeholder management skills
• Experience working in Agile or hybrid delivery models

About Us

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enables organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from National Minority Supplier Development Council.

Acknowledgements from Industry Peers

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest Growing companies of America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ s Fast 100 Private Companies Award in 2017.

Our Seven Pillars

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.