ServiceNow Architect - AIOps & Service Management Integration

swatX Solutions; Saudi Arabia; On-site; SAR 180,000 - 250,000; Full time

Job summary

A leading company in Saudi Arabia is looking for a ServiceNow Architect to design and manage the technical strategy for ServiceNow components. The role involves integrating monitoring tools, overseeing CMDB projects, and implementing AIOps features for enhanced IT operations management.

Qualifications

• 8-12 years of experience in ServiceNow architecture and enterprise ITSM/ITOM.
• Demonstrated experience with ServiceNow-based AIOps and CMDB integration.
• Experience integrating external systems like Splunk, BMC, and Dynatrace.

Responsibilities

• Architect the integration of monitoring platforms into ServiceNow ITOM Event Management.
• Lead CMDB & Service Mapping projects, ensuring accurate service modeling.
• Support implementation of Operational Intelligence and AIOps features.

Skills

ServiceNow ITOM Event Management

Service Mapping and Discovery

CMDB Modeling and CI Relationships

Service Portfolio & Catalog Design

Education

ServiceNow Certified System Administrator

Certified Implementation Specialist (ITOM or CMDB)

Job description

Role Summary:

The ServiceNow Architect is responsible for the technical strategy, design, and delivery of all ServiceNow components supporting the CCC transformation. This includes AIOps integrations, CMDB & Service Mapping, and the Service Portfolio & Catalog Framework.

The architect will design ServiceNow to act as a manager of managers, aggregating events, telemetry, and service health from multiple monitoring tools into a single command view.

Key Responsibilities:

• Architect the integration of monitoring and observability platforms (e.g., Dynatrace, Splunk, BMC TSOM, SolarWinds) into ServiceNow ITOM Event Management, enabling auto-ticketing, event enrichment, and intelligent incident response.
• Lead the design and execution of CMDB & Service Mapping projects, ensuring accurate modeling of business services, infrastructure, and application dependencies.
• Define the Service Portfolio and Service Catalog framework, aligning services to organizational roles, SLAs, and business outcomes.
• Support implementation of Operational Intelligence and AIOps features within ServiceNow to drive predictive analytics, anomaly detection, and impact analysis.
• Act as a ServiceNow SME to ensure alignment across CMDB, Change Management, and Monitoring Integration modules.
• Collaborate with the Observability Architect to standardize data ingestion models, configuration item (CI) relationships, and service health dashboards.
• Oversee customization, policy design, and configuration of CMDB reconciliation and data federation models.

Qualifications:

• 8–12 years of experience in ServiceNow architecture and enterprise ITSM/ITOM implementations.
• Demonstrated experience delivering ServiceNow-based AIOps and CMDB integration projects.
• Strong technical knowledge in:
  • ServiceNow ITOM Event Management
  • Service Mapping and Discovery
  • CMDB Modeling and CI Relationships
  • Service Portfolio & Catalog Design
• Experience in building ServiceNow as a manager of managers, integrating external systems like Splunk, BMC, Dynatrace, and SolarWinds.
• Familiar with MID Server design, orchestration, and ITOM Health dashboards.
• ServiceNow Certified System Administrator or Certified Implementation Specialist (ITOM or CMDB) preferred.