Service Technician - Saudi Arabia

Stanley Black & Decker, Inc.; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

Join a leading global tool company as a Service Technician, where you will be integral to customer service and repair operations. This role offers independence and opportunities for career advancement in a dynamic environment. You'll be responsible for managing repairs, providing technical assistance, and ensuring customer satisfaction. With a commitment to diversity and innovation, this position is perfect for those looking to grow within a Fortune 200 company. Enjoy competitive pay and employee perks, such as product discounts, while making a positive impact in the community.

Benefits

Product Discounts

Career Advancement Opportunities

Access to Learning Resources

Diversity and Inclusion Culture

Qualifications

• Experience in service environments, particularly with power tools or compressor repair.
• Effective communication and organizational skills are essential.

Responsibilities

• Estimate and complete repairs, ensuring customer satisfaction.
• Process service work orders and manage inventory efficiently.

Skills

Effective Communication

Sales Skills

Organizational Ability

Technical Assistance

Education

Community College Degree

Trade School Certification

Tools

Microsoft Office

SAP

Job description

The What
As a Service Technician, you will be part of a dedicated team based in Saudi Arabia and reporting to the CRU Manager.

The Why
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better for those who make the world. Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY, and BLACK+DECKER.

What You Will Get To Do
As part of the Customer Service Unit, you will be a key team member as a Service Technician. Your responsibilities will include:

• Estimating and completing repairs, including proper identification of SKUs and parts needed
• Processing service work orders, logging, tracking, and follow-up
• Providing over-the-counter repairs for Black & Decker, DEWALT, Stanley, and Bostitch tools
• Offering technical assistance to distributors, end-users, and staff
• Processing customer requirements, parts, accessories, and products through POS and internal systems (SAP/MGV)
• Identifying parts, providing product application and information via phone, counter, mail, and fax
• Verifying warranty status through date codes and parts condition
• Managing inventory, ordering parts and SKUs to maintain service levels
• Ensuring courteous, knowledgeable, and efficient customer service to maximize satisfaction
• Following up with customers on parts and tool orders
• Making operational decisions daily, coordinating processes like cash controls, returns, warranty, and paperwork to meet audit standards
• Handling branch opening and closing duties, including cash register and computer management
• Assisting with shipping, receiving, and other duties as assigned

Who You Are
You should be a graduate of a community college or trade school (preferred), with experience in service environments, especially with power tools or compressor repair (asset). Effective communication, sales skills, organizational ability, and familiarity with cash registers and computers (especially Microsoft Office) are essential.

What You Get
A role offering independence, career advancement opportunities within a Fortune 200 company, competitive pay, and employee perks including product discounts and more.

Stanley Black & Decker values diversity and inclusion, providing equal opportunities and accommodations during recruitment. Final candidates will undergo background checks, including criminal, credit, and driver’s record checks.

Join Our Innovative Team
Working with over 58,000 professionals across 60 countries, you'll impact iconic brands like STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS, and Black + Decker. Contribute to our next chapter and grow your career with us.

Who We Are
The world's largest tool company, committed to innovation, quality, and sustainability through Industry 4.0 initiatives. We have a rich history dating back to 1843 and continue to evolve globally.

Benefits & Perks
Competitive salary, entitlements, and country-specific benefits.

Additional Opportunities
Career growth across multiple paths, access to advanced learning resources like Lean Academy and online certifications, and a culture that values diversity, inclusion, and fun.

Our Purpose
To make positive impacts locally and globally through community engagement, volunteerism, and sustainable practices.