Service Technician-IFFCO-BEVERAGE SOLUTIONS-S&D(KSA)

IFFCO Group; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Service Engineer to uphold high service standards in maintaining and repairing beverage dispensing equipment. This role involves responding to service calls, performing preventative maintenance, and ensuring customer satisfaction through timely and effective service. The ideal candidate will be resourceful, possess strong troubleshooting skills, and have a knack for customer service. Join a dynamic team where your contributions directly impact service quality and customer experience in a fast-paced environment.

Benefits

Company Vehicle

Uniforms Provided

Cell Phone

Gas Card

Qualifications

• Experience in servicing beverage equipment and machinery.
• Strong problem-solving skills and ability to work independently.

Responsibilities

• Perform maintenance and repairs on beverage dispensing equipment.
• Document service calls and maintain inventory of parts and tools.

Skills

Troubleshooting

Preventative Maintenance

Customer Service

Inventory Management

Education

Technical Diploma

Bachelor's Degree in Engineering

Tools

Service Vehicle

Diagnostic Tools

Maintenance Equipment

Job description

Job Description

The Service Engineer role is held to a high standard of service. Engineers are required to service all ICEE and IBS equipment such as Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, and other machines at customer sites or at the IBS workshop.

Key Responsibilities

1. Maintain a professional attitude in challenging situations.
2. Work with minimal supervision and attend weekly meetings held in the Service Center.
3. Utilize provided resources including a vehicle, uniforms, tools, cell phone, and gas card.
4. Respond promptly to dispatched service calls and ensure timely arrival based on ETA.
5. Perform preventative maintenance, troubleshoot, diagnose, and repair service problems. Ensure quality checks such as syrup levels, flavor changes, and cleaning around machines.
6. Maintain inventory and perform maintenance on equipment, parts, tools, and vehicle.
7. Review service orders and completed work with the FSM or supervisor. Keep managers informed of customer concerns, needs, and upselling opportunities.
8. Document all work performed and close out activities upon completion.
9. Ensure POS material is current and well-maintained.
10. In some locations, be responsible for machine movement and other duties as assigned.