Service Technician

RH Aero Systems; Jeddah, Makkah Al Mukarramah; On-site; SAR 120,000 - 150,000; Full time

Job summary

RH Aero Systems seeks a Global Technical Services technician to provide support for technical programs in the Saudi Arabia region. The role involves managing projects, troubleshooting specialized equipment, and fostering strong relationships with customers to ensure the best service experience.

Qualifications

• Experience in managing technical support programs.
• Skills in equipment evaluation and maintenance.
• Ability to work cross-functionally and communicate effectively.

Responsibilities

• Manage support for technical programs and services.
• Perform troubleshooting, evaluations, and repairs on equipment.
• Maintain communication with customers to enhance service experience.

Skills

Troubleshooting

Customer Relationship Management

Project Management

Job description

About RH Aero Systems:

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine, and airframe tooling, twenty-six global service centers and innovative engineered solutions for OEMs, MROs, and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com.

Job Summary:

As a Global Technical Services technician, you will manage and provide support for technical programs and services in the Saudi Arabia region. Provide a level of support and service which ensures the optimum customer experience. Perform evaluation of tooling for submission to repair sources or local repair/upgrade, maintain and troubleshoot specialized equipment, and oversee transportation operations. Relationship building is a key attribute for the selected candidate.

KEY RESPONIBILTIES:

• Working with cross-functional teams, managing specific projects, products, and services in assigned regions
• Assist in managing on-hand inventories (including RH and customer owned assets)
• Perform basic to mid-level troubleshooting, evaluations, testing, maintenance, and repairs on tooling and equipment.
• Review tool drawings for design/manufacturing problems when an issue arises. Disassemble tooling and equipment, identify required modifications, manage logistics associated with modifications, repairs, tests, etc. then reassemble tool (as required) for delivery to the customer.
• Coordinate all repairs and maintenance according to processes, guidelines, and safety regulations.
• Participate in supply chain development and monitoring activities.
• Perform administrative tasks related to order processing.
• Develop a productive relationship with customers, providing continuous communication at all times.

TECHNICAL RESPONSIBILITIES:

• Support the Technical and Regional Customer Management teams.
• Tooling & equipment on-site project support
• Tooling & equipment OEM support
• Tooling & equipment support related to modifications, upgrades, repairs, calibrations, etc.
• Troubleshooting tooling and equipment (electrical and hydromechanical)