Service Technician

Otis Elevator Co.; Jeddah; On-site; SAR 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a field service technician, where you will be responsible for performing essential maintenance and repair work on elevators and escalators. This role demands a proactive approach to safety and quality, ensuring that all operations align with established guidelines. You will have the opportunity to develop your skills while supporting junior colleagues and contributing to a culture of excellence. If you are passionate about the elevator industry and eager to make a difference, this position offers a fantastic opportunity to advance your career with a leading firm committed to innovation and safety.

Qualifications

• 5-10 years of experience in the elevator industry is essential.
• Strong troubleshooting skills for elevators and escalators.

Responsibilities

• Perform preventive maintenance and repairs on assigned units.
• Conduct inspections and fault finding to ensure equipment service.

Skills

Troubleshooting

Communication Skills

Preventive Maintenance

Repair Works

Education

Diploma or equivalent education

Job description

Locations: Otis Elevator Company Saudi Arabia Ltd, 11th Floor, Tower B, Zahran Business Center, Prince Sultan Street, Salamah District, Jeddah, Saudi Arabia

Date Posted: 2025-02-10

Country: Saudi Arabia

Location: Otis Elevator Company Saudi Arabia Ltd, 11th Floor, Tower B, Zahran Business Center, Prince Sultan Street, Salamah District, Jeddah, Saudi Arabia

Role Overview:

The role holder is responsible for carrying out service field activities (preventive maintenance, call back attendance, planned/unplanned repair works, modernization etc.) within the respective territory/route assigned. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Core Responsibilities:

• Performs preventive maintenance, cleaning and other contractual works of assigned units, as per the route chart issued.
• Conducts adjustments and repairs (planned & unplanned) for Otis products within the assigned area, with minimum assistance from the Team Lead - Mechanic.
• Attends to equipment call-backs and conducts inspection and fault finding to return the equipment to service.
• Identifies and reports abnormalities (interior as well as exterior), missing components etc. through the maintenance process to highlight safety concerns, implement corrective actions and generate upselling opportunities.
• Co-ordinates with Otis Line Operators to ensure call backs are attended as per the defined service level agreements.
• Completes timesheets, log cards, maintenance JHA, OSA forms, SVR sheets etc. associated with mechanical duties in timely manner.
• Conducts operations within the client site rules and regulations, escalating potential conflicts with Otis safety guidelines.
• Ensures all service/maintenance operations are conducted within the OTIS safe working procedures, WWJSSS requirement etc. and adequate personal protective equipment to minimize any safety concerns.
• Supports other junior colleagues with service/maintenance operations at the client sites, acting as a buddy to help develop their skills further.
• Reports any accidents, near misses, potential hazards, and unsafe conditions etc. that occur during work activity and impact the safety of the mechanics or end users to the Team Lead - Mechanic.

Qualifications:

• Minimum 5 to 10 years’ experience in elevator industry.
• Troubleshooting, major and minor repair works for Elevator and Escalator.
• Diploma or equivalent education.
• Good communication skills.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.