Service Team & Logistics Coordinator

ZipRecruiter; Medina; On-site; USD 45,000 - 60,000; Full time

Job summary

Join a well-established manufacturer in Medina as a Service Team & Logistics Coordinator. In this full-time role, you'll be the key point of contact for customers, ensuring their service inquiries are promptly addressed. You will coordinate logistics, manage shipments, and work closely with service engineers to schedule maintenance and repairs. This position offers a competitive salary up to $60K, a Monday to Friday work schedule, and comprehensive benefits including medical, dental, and vision coverage. If you thrive in a fast-paced environment and have a passion for customer service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

PTO

Paid Vacation

Qualifications

• Minimum 2+ years of customer service and/or logistics experience.
• Strong understanding of logistics, shipping, and supply chain.

Responsibilities

• Serve as the main point of contact for service-related inquiries.
• Coordinate with service engineers for installations and repairs.
• Manage office calendar and track service requests.

Skills

Customer Service

Logistics Coordination

Problem-Solving

Communication Skills

Inventory Management

Education

2 or 4-year degree

Tools

CRM Software

Job description

SERVICE TEAM & LOGISTICS COORDINATOR (up to $60K)

This is a Full Time, Direct Hire position

Responsibilities:

Service Support

• Serve as the main point of contact for customers regarding service-related inquiries, ensuring issues are resolved promptly.
• Coordinate with service engineers to schedule installations, repairs, and routine maintenance for machinery.
• Arrange travel for service engineers with assistance from a travel agency.
• Manage the office calendar to keep everyone informed.
• Ensure service requests are tracked and processed using CRM software, providing customers with status updates.
• Update customer cases with service reports from engineers.
• Follow up with customers monthly to ensure satisfaction.
• Assist in managing service contracts and perform post-service follow-up.

Logistics Support

• Coordinate with suppliers, customers, and internal teams to manage machinery deliveries.
• Keep customers informed about shipment status.
• Track shipments to ensure timely delivery.
• Collaborate with the warehouse team to manage picking, packing, and shipping processes.

Qualifications:

• Minimum 2+ years of customer service and/or logistics experience in a manufacturing environment.
• Strong understanding of logistics, including shipping, inventory management, and supply chain coordination.
• Excellent written and verbal communication skills, with attention to accuracy and detail.
• Strong problem-solving abilities.
• Ability to prioritize tasks in a fast-paced environment.
• 2 or 4-year degree is a plus.

Compensation:

• M-F work schedule (8:30 am - 5:30 pm)
• Competitive salary up to $60K, commensurate with experience
• Full benefits: medical, dental, vision
• 401K plan
• PTO and paid vacation

Company Description: Well-established manufacturer in Medina. M-F 8 am - 5 pm work schedule. Full benefits.