Service Sales Manager

JobItUs; Saudi Arabia; On-site; SAR 224,000 - 338,000; Full time

Job summary

A leading company in Saudi Arabia is seeking a Service Sales Manager to oversee the sales of electrical services. The role involves managing customer relationships, ensuring service delivery meets expectations, and leading a team to achieve business objectives. Candidates should possess a Bachelor's degree in Electrical Engineering and have extensive experience in service management.

Qualifications

• 10-15 years in service management required.
• Strong job knowledge and decision-making skills.
• Ability to work in a team and manage time effectively.

Responsibilities

• Manage end-to-end sales of services ensuring customer satisfaction.
• Promote and manage all electrical products/services.
• Lead a high-performing team and manage resources effectively.

Skills

Sales & Marketing

Customer Management

Negotiation

Contract Management

Costing

Impactful Presentations

Education

Bachelor of Engineering – Electrical

Job description

Job Title: Service Sales Manager

Location: Riyadh

Major Objectives of the Job:

To manage end-to-end Sales of Service ensuring all services are delivered to customer expectations while keeping scope, cost, schedule, compliance, quality, resource management, and overall profitability aligned with business objectives.

Working Relationships:

• Customers: All Utility customers
• Principals/Suppliers: All Electrical Services

Main Responsibilities:

Front ending with customers for promoting & managing all range of electrical products/services offered by the Electrical Business Unit.

Key Result Areas & KPIs:

1. Customer & Market / Finance & Impact

   Services are delivered on time, on budget, with specified features and functionality.

   • Financials meet or exceed 100% of budget
   • Services delivered within scope, time, and budget
   • Complete service documentation stored locally
   • Business client sign-off on acceptance form
   • Operational/support teams accept services into live environment
   • ACP ≤ 60 Days or as per Customer PO
   • Payments as per T & C
   • Customer feedback during project stages

2. Service Management Process

   Effective communication and reporting of services.

   • Timely service reporting and documentation
   • Clear risk and issue communication
   • Logged resource hours for each project

3. Project Human Resources Management

   Manage resources effectively and lead a high-performing team.

   • Resources managed within budget and standards
   • Address poor performance early
   • Defendable contractor/subcontractor selection
   • Regular training on PM skills

4. Process & Innovation

   Continuous improvement through reviews and lessons learned.

   • Service reviews post-completion
   • Document lessons learned and share best practices

5. Process Compliance

   Ensure adherence to values, policies, standards, and legal requirements.

   • Ethical conduct
   • Compliance with company, legislative, customer, and regulatory requirements
   • Zero site safety incidents

6. Self-Development

   Engage in ongoing training and skill development.

   • One self-development training per APR
   • One project management-related training annually

Required Competencies:

• Qualification: Bachelor of Engineering – Electrical, 10-15 years in service management
• Competence: Job knowledge, objectives achievement, values, decision-making, interpersonal skills, time management, teamwork, problem-solving
• Skills: Sales & Marketing, customer management, negotiation, contract management, costing, impactful presentations
• Personality Traits: Presentable, good listener, calm, self-initiator, proactive, ownership, adaptable