Service Sales Manager

H-E Parts; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading engineering firm in Riyadh is seeking an experienced individual to drive the service sales business. The role involves developing strategies, negotiating contracts, and ensuring customer satisfaction. Ideal candidates will have over 10 years of service sales experience and a degree in electrical engineering. The position is full-time and onsite, with no remote option.

Qualifications

• Minimum of 10 years’ experience in service sales business.
• Proficiency in spoken and written English is required.

Responsibilities

• Drive service sales business and implement strategies.
• Monitor contract success and ensure regulatory compliance.
• Collaborate with various teams to enhance customer satisfaction.

Skills

Service sales experience

Contract negotiation

Customer engagement

Data analysis within Salesforce

Strong legal knowledge

Education

Bachelor’s degree or diploma in electrical engineering

Job description

Location: Riyadh, Riyadh, Saudi Arabia

Job ID: R0093133

Date Posted: 2025-05-19

Company Name: HITACHI ENERGY LTD

Profession (Job Category): Sales, Marketing & Product Management

Job Schedule: Full time

Remote: No

Job Description:

The opportunity

To build and grow the service sales business by driving, implementing, reporting, and monitoring the progress of the strategy. Develop trends for identifying and winning new business, creating contract strategies, and preparing project proposals based on policies, customer requirements, budgets, and timescales, ensuring they meet agreed technical standards. Focus on identifying, reviewing, and negotiating contracts to maximize financial and operational performance. Document any changes during contract execution.

How you’ll make an impact

• Assess and monitor the success or deviations of contracts to identify required changes. Ensure the timely and accurate execution of commercial aspects, collaborating with technical, financial, legal teams, and clients. Provide support and advice on new business opportunities with a strong legal knowledge base.

• Achieve KPIs for three Business Units (PGHV, TRES, PGGI) and develop pipelines for these units. Ensure customer satisfaction, meet expectations, and coordinate with all BUs to present a unified front—"One face towards the customer" as part of Hitachi.

• Utilize Hitachi tools for proactive customer engagement and define strategies for account management to maintain, analyze, and improve data within Salesforce.

• Ensure compliance with all applicable external and internal regulations, procedures, and guidelines.

• Uphold Hitachi Energy’s core values of safety and integrity, taking responsibility for personal actions and caring for colleagues and the business.

Your background

• Bachelor’s degree or diploma in electrical engineering preferred.

• Minimum of 10 years’ experience in service sales business.

• Proficiency in both spoken and written English is required.

Qualified individuals with disabilities may request reasonable accommodations if unable to access the career site due to disability. Requests can be made via the general inquiry form on our website, including contact details and specific accommodation needs. This service is exclusively for job seekers requiring accessibility assistance during the application process.