Service Project Manager

MEININGER Hotels; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading company in the elevator and escalator industry is seeking a Service Field Manager to oversee field operations in Saudi Arabia. The ideal candidate will lead teams to optimize performance, ensure quality, and enhance customer satisfaction while managing operational budgets. Candidates should have a strong engineering or business background with relevant experience and certifications.

Benefits

Training and development programs

Employee Scholar Program for further education

Qualifications

• Must possess at least 5 years of relevant experience in field operations management.
• Fluent written and spoken English is essential; Arabic is preferred.
• Relevant certifications like PMP or equivalent are preferred.

Responsibilities

• Leads Service Field teams to execute project tasks and enhances customer experience.
• Monitors and tracks Service Field projects, ensuring compliance with budget and performance metrics.
• Conducts quality/safety audits across client sites.

Skills

Team leadership

Project Monitoring

Budget Management

Quality Assurance

Customer Service

Education

Bachelor's degree in Engineering/Business Administration

Master's degree in Engineering/Business Administration

Job description

Date Posted:
2025-04-07
Country:
Saudi Arabia
Location:
Otis Elevator Company Saudi Arabia Ltd, 1st Floor, Tower A, Al Malga Business Center, Anas Bin Malik Street, Al Malga, Riyadh, Saudi Arabia
The role holder is responsible for leading Service Field teams within assigned branch/territory to execute repair, modernization and other technical field service projects, optimize team efficiency and enhance customer experience. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Key Responsibilities:

• Develops the Service Field plans including manpower and material for the team in assigned territories to optimize utilization.
• Monitors Service Field projects within assigned branch/territory, ensuring cost and progress are tracked and potential issues mitigated.
• Establishes the branch/territory expense and operational budgets with inputs from the contracted business and monitors Service Field team's compliance to the plan.
• Assesses the performance of assigned branch/territory against annual plans to ensure the Service Field KPI's are achieved in a timely manner.
• Approves manpower and material changes to the Service Field projects based on project scope and business requirement.
• Leads quality/safety audits across client sites to ensure Service Field teams are operating within the prescribed quality parameters, and following operational safety procedures.
• Conducts field visits across client sites in the assigned branch/territory to maintain a high level of rapport with key stakeholders and reinforce Otis commitment to customer service.
• Develops the Service Field plans including manpower and material for the team in assigned territories to optimize utilization.
• Monitors Service Field projects within assigned branch/territory, ensuring cost and progress are tracked and potential issues mitigated.
• Establishes the branch/territory expense and operational budgets with inputs from the contracted business and monitors Service Field team's compliance to the plan.
• Assesses the performance of assigned branch/territory against annual plans to ensure the Service Field KPI's are achieved in a timely manner.
• Approves manpower and material changes to the Service Field projects based on project scope and business requirement.
• Leads quality/safety audits across client sites to ensure Service Field teams are operating within the prescribed quality parameters, and following operational safety procedures.
• Conducts field visits across client sites in the assigned branch/territory to maintain a high level of rapport with key stakeholders and reinforce Otis - Entity's commitment to customer service.
• Implements corrective actions to remediate operational and performance problems
• Provides the management team with timely information on Service Field operations in the assigned branch/territory to enable effective decision making.
• Prepares performance reports for the Service Field teams within assigned region.

Minimum Qualifications:

• Bachelor's degree in Engineering/Business Administration or equivalent
• Master's degree in Engineering/Business Administration is preferred
• Relevant certification such as Certified Construction Manager (CCM), Project Management Professional (PMP) or equivalent is preferred
• Minimum of 5 years of relevant experience in managing field operations in a construction/engineering organization
• At least 4 years in positions of progressively increasing managerial responsibilities
• Fluent written and spoken English essential, Arabic preferred

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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