Service Project Manager

Otis Elevator Co.; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee Service Field teams in a vibrant and challenging environment. This role involves optimizing field operations, enhancing customer experiences, and ensuring compliance with quality and safety standards. With a commitment to innovation and excellence, the company offers a supportive atmosphere where your contributions are valued. Join a diverse community dedicated to growth and sustainability, and be part of a team that impacts millions daily. If you are passionate about leading teams and driving operational success, this opportunity is for you.

Benefits

Training and Development Programs

Employee Scholar Program

Supportive Work Environment

Safety and Ethics Focus

Qualifications

• 5+ years of experience managing field operations in construction/engineering.
• Relevant certifications like CCM, PMP, or similar are preferred.

Responsibilities

• Develop Service Field plans to optimize team utilization.
• Lead quality and safety audits across client sites.

Skills

Team Leadership

Project Management

Customer Service

Budget Management

Education

Bachelor’s degree in Engineering

Master’s degree

Tools

Project Management Software

Field Service Management Tools

Job description

time type Full time

posted on Posted Yesterday

job requisition id 20128564

Date Posted: 2025-04-07

Country: Saudi Arabia

Location: Otis Elevator Company Saudi Arabia Ltd, 1st Floor, Tower A, Al Malga Business Center, Anas Bin Malik Street, Al Malga, Riyadh, Saudi Arabia

The role holder is responsible for leading Service Field teams within the assigned branch/territory to execute repair, modernization, and other technical field service projects, optimize team efficiency, and enhance customer experience. The role holder shall carry out duties in accordance with business policies and procedures.

Key Responsibilities:

1. Develops Service Field plans including manpower and materials for the team in assigned territories to optimize utilization.
2. Monitors Service Field projects within the assigned branch/territory, ensuring cost and progress are tracked and potential issues mitigated.
3. Establishes the branch/territory expense and operational budgets with inputs from the contracted business and monitors the Service Field team’s compliance.
4. Assesses the performance of the assigned branch/territory against annual plans to ensure KPIs are achieved timely.
5. Approves manpower and material changes to Service Field projects based on scope and business needs.
6. Leads quality and safety audits across client sites to ensure teams operate within prescribed quality parameters and safety procedures.
7. Conducts field visits across client sites to maintain rapport with stakeholders and reinforce Otis’s commitment to customer service.
8. Implements corrective actions to address operational and performance issues.
9. Provides management with timely information on Service Field operations for effective decision-making.
10. Prepares performance reports for Service Field teams within the region.

Minimum Qualifications:

1. Bachelor’s degree in Engineering, Business Administration, or equivalent.
2. Master’s degree preferred.
3. Relevant certifications like CCM, PMP, or similar are preferred.
4. Minimum 5 years of experience managing field operations in construction/engineering.
5. At least 4 years in progressively managerial roles.
6. Fluent in English; Arabic preferred.

Otis is a leading global elevator and escalator company, moving 2 billion people daily and maintaining 2.2 million units worldwide, including landmarks like the Eiffel Tower and Burj Khalifa. We are a diverse team of 69,000 professionals committed to innovation and customer service worldwide.

Joining Otis means becoming part of an innovative, resilient, and diverse community where your contributions matter. We offer training, development programs, and a supportive environment focused on safety, ethics, and quality. Our Employee Scholar Program and ESG initiatives reflect our commitment to growth and sustainability.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other protected classes. For accommodations, contact us at [e-mail].

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