Service Operator Automotive Paints

Asmacs Contracting Est.; Jeddah; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Technical Service Specialist to provide exceptional support at an automotive OEM paint shop. This role is crucial for ensuring smooth operations by assisting customers, diagnosing faults, and maintaining high-quality standards. The ideal candidate will have a background in Chemistry or Chemical Engineering, with at least two years of experience in technical service. You'll engage directly with customers, conduct product testing, and contribute to process optimization efforts. Join a dynamic team where your expertise will drive quality and compliance in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in a technical service role.
• Ability to work in field-based roles with direct customer interactions.

Responsibilities

• Address and resolve technical issues and service-related concerns.
• Conduct on-site tests and make necessary product adjustments.
• Support continuous improvement initiatives to enhance efficiency.

Skills

Technical Support

Fault Diagnosis

Customer Service

Process Optimization

Education

Diploma in Chemistry

Bachelor's in Chemical Engineering

Tools

MS Office

CRM Systems

Technical Software

Job description

The Technical Service Specialist is responsible for providing technical service and product support at an automotive OEM paint shop. This role ensures smooth operations by assisting customers, diagnosing faults, and maintaining quality and compliance standards.

Responsibilities

• Customer Support: Address and resolve technical issues, complaints, and service-related concerns.
• Operational Compliance: Ensure all processes align with regulatory and internal quality standards.
• Fault Diagnosis: Identify and resolve paint application and coating performance issues.
• Product Testing & Adjustments: Conduct on-site tests and make necessary product adjustments.
• Inventory & Demand Planning: Monitor product usage trends and assist in supply forecasting.
• Training & Knowledge Sharing: Provide technical training to customers on coating applications.
• Process Optimization: Support continuous improvement initiatives to enhance efficiency.
• Data Management: Maintain accurate records, reports, and customer data for business development.

Desired Candidate Profile

Diploma or Bachelor's degree in Chemistry, Chemical Engineering, or a related field.

Minimum 2 years of experience in a technical service role.

Basic computer skills (MS Office, CRM systems, technical software).

Ability to work in field-based roles with direct customer interactions.