Service Operations Manager

Automotive Distribution & Marketing Company Ltd; Jeddah; On-site; SAR 80,000 - 100,000; Full time

Job summary

A leading automotive service provider in Jeddah seeks a service department manager to ensure profitability and efficiency. Responsibilities include overseeing the service team, defining targets with management, and optimizing service procedures. Strong organizational skills and customer-focused approach required for success in this role.

Qualifications

• Strong organizational and leadership skills.
• Ability to manage a service team effectively.
• Excellent communication skills to liaise with management and customers.

Responsibilities

• Run service department efficiently and profitably.
• Define annual targets in consultation with management.
• Perform market and competition studies.
• Optimize service procedures utilizing IT systems.
• Oversee service team and maintain customer satisfaction.

Job description

About Automotive, Distribution and Marketing Company (ADMC):

Automotive, Distribution and Marketing Company (ADMC) is a subsidiary of Ali Zaid Al Quraishi & Brothers Company (AZAQ). With strong heritage, roots, reputation and rich experience in the automotive industry, guided by the business philosophy to “Be the Number Choice”, ADMC is committed to bringing strong global automotive brands to Saudi Arabia, providing quality experience for customers.

Job Summary

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.

Responsibilities

• Defining qualitative and quantitative annual targets in consultation with the board of management
• Implementing and pushing through the service targets agreed with the board of management in terms of service market exploitation, service loyalty, parts, and workshop turnover as well as high-quality care.
• Performing and evaluating regional market and competition studies for the service area.
• Defining a range of Aftersales services offered by the individual dealership and oriented towards the appropriate target groups, with consideration for the competitive environment.
• Implementing standards/directives for the service area defined in the dealership and those specified by GWM/ADMC.
• Guaranteeing participation in the ADMC Service Report to establish benchmarking in comparison with other dealerships.
• Carrying out internal workshop tests and implementing improvement measures to improve service quality.
• Performing regular internal quality measures.
• Optimizing the service procedure organization using company-specific IT systems.
• Definition of workshop working times and opening times in the service area, in consultation with the board of management.
• Oversee service team, auto service staff, and vehicle repair processes to deliver a positive service experience and maintain profitability.
• Maintain a high level of customer satisfaction in all automotive service capacities to increase retention and referrals.
• Forecasts goals and objectives for the department and strives to meet them.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• DMS issues and following it up with the supplier.
• Following up the reports.
• Set monthly KPIs and targets.
• Following up the new projects
• Manage the PDI center.
• Hiring
• Communication with GWM service team.
• Communication with other departments.