Service Operation Manager

Stellar Hunters; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A reputable automotive service company in Dammam is looking for a Service Operation Manager to lead after-sales operations. This role requires over 10 years of experience, strong leadership skills, and a background in the automotive industry. The ideal candidate will ensure high performance and customer satisfaction while developing their team and achieving business objectives. The position offers competitive compensation and career development opportunities.

Benefits

Competitive compensation and benefits package

Focus on employee development and training

Collaborative work environment

Qualifications

• 10+ years of experience in service operations or after-sales management, preferably within the automotive industry.
• Strong leadership and team management capabilities.
• Proficient in data analysis and performance metrics.

Responsibilities

• Lead and manage the service operations team to achieve business objectives.
• Develop strategic and operational plans for after-sales activities.
• Oversee service performance and quality control.

Skills

Leadership skills

Planning abilities

Problem-solving skills

Communication skills

Customer relationship management

Education

Bachelor's degree in Business Administration or Engineering

Tools

CRM tools

Job description

About the Company

Our client is one of Saudi Arabia’s most reputable and long-established companies, operating across multiple sectors with a strong presence in the automotive industry. The company is committed to operational excellence, customer satisfaction, and continuous growth through innovation, integrity, and leadership.

About the Role

The Service Operation Manager will lead and oversee all after-sales and service operations to ensure high performance, customer satisfaction, and alignment with strategic business goals. This position requires a results-driven leader with strong operational management experience and a passion for delivering service excellence.

Key Responsibilities

• Lead and manage the service operations team to achieve business objectives and KPIs.
• Develop and execute strategic and operational plans for after-sales activities.
• Oversee service performance, process improvement, and quality control.
• Ensure compliance with company standards, safety protocols, and customer service policies.
• Supervise manpower planning, productivity, and workflow efficiency.
• Support after-sales marketing and customer retention initiatives.
• Prepare reports and performance analyses to track progress and outcomes.
• Develop, coach, and mentor team members to build a high-performing culture.

Requirements

• Bachelor’s degree in Business Administration or Engineering.
• Minimum 10 years of experience in service operations or after-sales management, preferably within the automotive industry.
• Strong leadership, planning, and problem-solving skills.
• Proven ability to manage teams and drive performance improvement.
• Excellent communication and customer relationship management skills.
• Proficiency in data analysis, CRM tools, and performance metrics.

Benefits of Joining

• Competitive compensation and benefits package.
• Opportunity to work with a well-established and respected automotive brand.
• Strong focus on employee development, training, and career progression.
• Supportive and collaborative work environment.
• Exclusive access to professional opportunities through Stellar Hunters’ recruitment network across the GCC.