Service Governance Specialist

Tamkeen Technologies; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A technology solutions provider in Riyadh is looking for an IT Service Governance Specialist to enhance IT service management and governance frameworks. The ideal candidate will possess a Bachelor's degree in IT, ITIL certification, and a minimum of 4 years of relevant experience. Strong communication and stakeholder management skills are essential. This role involves working with IT governance standards and improving ITSM processes.

Qualifications

• Minimum 4 years of experience in IT and business/industry environments.
• Experience in service lifecycle management and IT governance implementation.
• Familiarity with local and international IT governance standards.

Responsibilities

• Support the definition and execution of ITSM and governance frameworks.
• Continuously improve IT service management processes.

Skills

Expert-level understanding of ITSM principles

Strong grasp of enterprise IT technologies

Excellent communication skills

Stakeholder management

Education

Bachelor's degree in IT or related field

ITIL certification

Job description

Role Overview:

We are seeking a highly skilled IT Service Governance Specialist to support the definition, execution, evaluation, and continuous improvement of IT Service Management (ITSM) and governance frameworks. The ideal candidate will have a strong background in ITSM principles and governance standards, particularly within enterprise or government environments.

Requirements

Qualifications:

Education:

• Bachelor's degree in IT, Computer Science, or a related field.
• ITIL certification (or equivalent) required; additional certifications are a plus.
  
  

Experience:

• Minimum 4 years of experience in IT and business/industry environments.
• Strong background in defining, designing, deploying, and managing ITSM processes.
• Experience in service lifecycle management and IT governance implementation.
  
  

Competencies & Skills:

• Expert-level understanding of ITSM principles (e.g., ITIL).
• Strong grasp of enterprise IT technologies and their governance implications.
• Proven experience operationalizing ITSM standards and governance frameworks.
• Familiarity with local and international IT governance standards (e.g., COBIT, ISO).
• Excellent communication, presentation, and stakeholder management skills.
• Experience working within national government or semi-government entities is strongly preferred.