Service Fulfillment Center Manager

aramco digital; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in the telecom sector is looking for a Service Fulfillment Center Manager to oversee the provisioning and activation of telecom services. This role manages operations, coordinates cross-functional teams, and drives automation efforts to enhance service delivery. Ideal candidates will have a strong understanding of telecom processes, possess leadership experience, and hold a relevant bachelor's degree.

Qualifications

• Bachelor’s degree in Business, Engineering, or Telecommunications.
• Over 4 years in service delivery, provisioning, or telecom operations.
• At least 2 years in a managerial role.

Responsibilities

• Manage daily operations of the Service Fulfillment Center and provision service requests.
• Coordinate with Sales, Product, and Network Engineering teams.
• Lead a team of provisioning specialists and track key fulfillment KPIs.

Skills

Telecom service activation flows

OSS/BSS systems

Stakeholder management

Team leadership

Analytical capabilities

Workflow automation tools

Education

Bachelor’s degree in Business, Engineering, or Telecommunications

Job description

Overview:

The Service Fulfillment Center Manager oversees the provisioning and activation of telecom services for ADC customers, ensuring timely and accurate fulfillment across products such as connectivity, digital services, and mission-critical applications. The role ensures end-to-end orchestration of service orders, optimizes fulfillment workflows, and ensures a seamless experience for customers and internal stakeholders.

Responsibilities:

• Manage daily operations of the Service Fulfillment Center, ensuring all service requests are provisioned accurately and within committed SLAs.
• Coordinate with the Sales, Product, and Network Engineering teams to ensure technical feasibility and smooth handover of service orders.
• Monitor service activation processes and implement process improvements to reduce order fallout and delays.
• Maintain close coordination with OSS/BSS and IT teams to ensure fulfillment systems are performing and integrated as expected.
• Lead a team of provisioning specialists and coordinators, ensuring quality and customer-centric execution.
• Track key fulfillment KPIs and generate reports for executive and operational visibility.
• Ensure fulfillment processes are compliant with regulatory obligations and internal policies.
• Drive automation and digitization of fulfillment workflows in alignment with ADC’s transformation objectives.

Qualifications:

Education:

• Bachelor’s degree in Business, Engineering, or Telecommunications.

Experience:

• +4 years in service delivery, provisioning, or telecom operations, with at least 2 years in a managerial role.

Skills:

• Strong understanding of telecom service activation flows and OSS/BSS systems.
• Excellent stakeholder management, team leadership, and analytical capabilities.
• Knowledge of digital fulfillment and workflow automation tools is a plus.