Service Engineer

Otis Worldwide Corporation; Riyadh; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated technical support professional to enhance service activities, focusing on repairs and root cause analysis. This role involves collaborating with a skilled team to ensure equipment health and safety compliance, while providing valuable insights for management decisions. Join a diverse and innovative workforce committed to excellence and safety in the global elevator and escalator industry. With opportunities for training and development, this position is perfect for those looking to make a significant impact in a resilient company.

Benefits

Training and Development Programs

Supportive Community

Diverse Team Environment

Qualifications

• 5+ years of relevant field experience in construction/engineering.
• Fluent in English; Arabic preferred.

Responsibilities

• Provide management insights on work performance for decision-making.
• Inspect and analyze units for corrective actions and safety compliance.

Skills

Root Cause Analysis

Mechanical Systems Inspection

Electrical Systems Inspection

Safety Training

Team Coordination

Education

Bachelor's Degree in Business or Engineering

Tools

Test Equipment

Job description

Date Posted: 2025-02-06

Country: Saudi Arabia

Location: Otis Elevator Company Saudi Arabia Ltd, 1st Floor, Tower A, Al Malga Business Center, Anas Bin Malik Street, Al Malga, Riyadh, Saudi Arabia

The role holder is responsible for supporting the technical team with service activities including repairs and root cause analysis. The role must adhere to company policies and procedures.

Key Responsibilities

1. Provide management insights on work performance to facilitate decision-making.
2. Follow departmental policies and procedures for consistent work execution.
3. Guide staff in inspecting, analyzing, and recommending corrective actions for units with high or repeated callbacks.
4. Coordinate with OTISLINE for callback assignments.
5. Identify malfunctions in mechanical and electrical systems using test equipment.
6. Adjust safety controls, door mechanisms, and other components.
7. Inspect wiring, control panels, and alignments to ensure equipment health.
8. Supervise disassembly, repair, or replacement of defective units.
9. Test and verify completed work for standards compliance.
10. Maintain detailed repair logs.
11. Ensure safety regulations and building codes are met, and complete service reports.
12. Monitor work areas and provide safety training to staff.
13. Arrange or conduct training in safety and technical skills.

Minimum Qualifications

1. Bachelor’s degree in business or engineering or equivalent.
2. At least 5 years of relevant field experience in construction/engineering.
3. Minimum of 2 years in progressively responsible roles.
4. Fluent in English; Arabic preferred.

Otis is a leading global elevator and escalator company, serving iconic landmarks worldwide. We are a diverse team of 69,000 employees committed to innovation and excellence. Join us to be part of a resilient, global industry leader focused on safety, ethics, and quality. We offer training, development programs, and a supportive community. Otis is an Equal Opportunity Employer. For accommodations, contact [e-mail].