Service Engineer

Veolia; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading company in ecological transformation seeks a candidate for water treatment management in Jeddah. The position involves staff coordination, customer engagement, and strict adherence to quality and safety standards. The ideal candidate has a Bachelor’s in electrical engineering and 1-3 years of relevant experience, ensuring effective service delivery and compliance with company protocols.

Qualifications

• 1-3 years of experience in a related field.

Responsibilities

• Managing service staff and ensuring customer satisfaction.
• Coordinating documentation and preparing for audits.
• Controlling activities of Customer Service staff.

Skills

Customer engagement

Team coordination

Cost control

Documentation organization

Performance monitoring

Education

Bachelor's degree in electrical engineering

Job description

Veolia aims to be the benchmark company for ecological transformation. Our mission to “Resource the world” demonstrates the unwavering commitment of our 220,000 employees to creating a positive impact for our planet.

By joining Veolia Water Technologies, not only will you become a Resourcer, but you will also take part in providing complete solutions for water treatment. We focus on sustainable development, resource and product recovery, offering water-related solutions for various applications.

At Veolia Water Technologies in Saudi Arabia, we are committed to empowering our employees to make decisions and make a real difference.

Job Description

Main tasks and responsibilities include but are not limited to:

1. Completing assigned tasks by coordinating activities of service staff, recognizing and meeting customer needs, maximizing output, controlling costs, and ensuring safety standards.
2. Organizing documentation (Materials, Invoices, PODs, SDRF) and preparing for audits.
3. Performing other duties related to O&M and assigned jobs as directed by the TP&S Team Leader.
4. Controlling activities of Customer Service staff; providing guidance and monitoring performance.
5. Engaging with customers daily alongside commercial and field service teams.
6. Reviewing services and liaising with Sales and Engineers to understand customer requirements.
7. Preparing work schedules, allocating tasks, monitoring performance, and ensuring customer satisfaction.
8. Processing orders and materials requests, and following up on deliveries.
9. Submitting monthly reports to the Line Manager and updating them on progress and customer needs.
10. Ensuring adherence to budgets and schedules.
11. Promoting Veolia products and maintaining service quality.
12. Complying with QHSE regulations.

Qualifications

Qualifications: Bachelor's degree in electrical engineering

Experience: 1-3 years in the same field

Additional Information

QHSE Commitments:

• Implementing QHSE policies and ISO procedures.
• Following safety rules and coaching colleagues.
• Driving safely and responsibly, following traffic rules.
• Supporting Veolia’s sustainable development commitments.
• Reading safety alerts and information shared by the HSE team.
• Informing safety teams before site visits and preparing LMRA and PPE.
• Maintaining office safety and tidiness.
• Reporting stress, fatigue, harassment, or bullying to HR/HSE.

Veolia Code of Conduct

• Adhering to ethics and legislation, especially against corruption.

Veolia values diversity and is committed to inclusive hiring, considering all applications fairly.