Service Engineer

VEOLIA; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

Join a forward-thinking company dedicated to ecological transformation! In this role, you will be pivotal in coordinating service staff, ensuring customer satisfaction, and maintaining high-quality service standards. You will engage with customers, manage documentation, and oversee the performance of your team. With a strong commitment to sustainable development, this position offers you the chance to make a real impact while growing your career in a supportive environment. If you're ready to contribute to meaningful change and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• 1-3 years of experience in customer service and team management.
• Bachelor's degree in electrical engineering is required.

Responsibilities

• Coordinate service staff and ensure customer satisfaction.
• Organize documentation for audits and manage customer interactions.
• Prepare work schedules and monitor performance of service staff.

Skills

Customer Service Management

Team Coordination

Documentation Management

Problem Solving

Education

Bachelor's degree in Electrical Engineering

Job description

Company Description

About Veolia

Veolia aims to be the benchmark company for ecological transformation. Our mission to “Resource the world” demonstrates the unwavering commitment of our 220,000 employees to creating a positive impact for our planet.

By joining Veolia Water Technologies, not only will you become a Resourcer, but you will also take part in providing complete solutions for water treatment. By innovating in key areas such as sustainable development, resource and product recovery, we want to offer water related solutions suited for every application.

At Veolia Water Technologies, Saudi Arabia, we are committed to empowering our employees to make their own decisions and to make a real difference.

Become a player in ecological transformation by joining us!

Job Description

Main tasks and responsibilities include but are not limited to the following:

• Complete assigned tasks by coordinating the activities of the service staff assigned, recognizing and meeting customer needs, maximizing output, controlling costs, and implementing safety regulations while ensuring the highest standards of work.
• Organize all documentation (Materials, Invoices, PODs, SDRF) and be ready for any Audit (Internal/External).
• Carry out any other duties related to another area as assigned by the TP&S Team Leader (O&M and assigned Jobs).
• Control the activities of the Customer Service staff assigned; assist, guide, and counsel them as necessary; monitor job performance.
• Engage in daily customer interaction with commercial and field service teams on customer sites.
• Review services and liaise with Sales and Engineers to obtain necessary inputs regarding customer requirements.
• Prepare work schedules; allocate work; monitor performance and time spent on assignments; take positive action to eliminate problems and waste and guarantee customer satisfaction.
• Process orders and materials requests and follow up to ensure timely delivery.
• Submit regular reports to the Line Manager (Monthly) and keep them informed of progress and customer needs as appropriate.
• Adhere to the Executed and ensure it is fit-for-purpose (budget and schedule).
• Promote Veolia Products and maintain our Service's quality in all aspects.
• Comply with QHSE regulations.

Qualifications

Qualifications: Bachelor's degree in electrical engineering

Experience: 1 - 3 years of experience in the same field

Additional Information

QHSE Commitments:

• Implement QHSE policies and ISO Procedures.
• Follow the always safe rules and coach your colleagues on the same.
• Follow the road traffic rules while driving to and from home to work (fasten seat belt, maintain speed limits, never use mobile/eat/drink/smoke while driving, drive in a fit condition).
• Be responsible towards Veolia’s specific sustainable development commitments.
• Ensure to read the safety moments/alerts/other information shared by the HSE Team.
• Before visiting any site, factory, and/or warehouse, inform the safety team to get the right induction and prepare LMRA and the needed PPE.
• Maintain office safety such as keeping files/papers in the correct place, keeping drawers closed after use, arranging electrical cables secured to avoid slips & trips, reporting any lost connections or damaged electrical components, and ensuring the office is clean and tidy.
• Report to HR/HSE if facing stress, fatigue, any form of harassment, or bullying at the workplace.

Veolia Code of Conduct

• Comply with applicable ethics and legislation referred to in Veolia Code of Conduct policy, particularly in the fight against corruption and influence peddling.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.