Service Desk Team Lead

SAT Microsystems; Saudi Arabia; On-site; SAR 50,000 - 90,000; Full time

Job summary

An established industry player in Saudi Arabia is seeking a TSD Lead with over 8 years of technical experience. This role involves managing a technical service desk, handling incidents remotely, and utilizing ITSM practices to enhance productivity. The ideal candidate will have strong analytical skills and experience with service management tools. Join a forward-thinking company that empowers businesses by reducing IT costs and complexities, and be part of a team that drives digitalization to new heights.

Qualifications

• 8+ years of technical experience in IT service management.
• Hands-on experience with desktop-related incidents and ITSM.

Responsibilities

• Handle desktop-related incidents remotely and manage service desk activities.
• Analyze service desk performance and recommend productivity improvements.

Skills

Technical Service Desk Experience

Incident Management

Problem Management

Configuration Management

AD Knowledge

Service Management Tools

Analytical Skills

Education

ITIL v3 Foundation Certification

Tools

Service Management Toolsets

Job description

Company Description

SAT Microsystems is a proven IT Service Provider leader in developing innovative solutions that reduce business costs and complexity in Saudi Arabia, UAE, and 8 other countries. Hundreds of businesses worldwide rely on us to secure, manage, and support their IT operations. These connections provide us with unparalleled insight into new technology and industry trends before they become a reality. SAT Microsystems helps companies in taking digitalization to greater heights.

Position: TSD Lead

Location: Saudi Arabia

Job Description:

1. 8+ years of technical experience
2. Hands-on experience working as a technical service desk, handling all desktop-related incidents remotely
3. Experience with ITSM, especially incident and problem management
4. General knowledge of AD, servers, and networks is preferred
5. Experience with Service Management Tool sets
6. Good knowledge of configuration management
7. ITIL v3 Foundation Certification is preferred
8. Experience in analyzing and reporting service desk activity and making recommendations for increased productivity