Service Desk Team Lead

Company Description

SAT Microsystems is a proven IT Service Provider leader in developing innovative solutions that reduce business costs and complexity in Saudi Arabia, UAE, and 8 other countries. Hundreds of businesses worldwide rely on us to secure, manage, and support their IT operations. These connections provide us with unparalleled insight into new technology and industry trends before they become a reality. SAT Microsystems helps companies in taking digitalization to greater heights.

Position: TSD Lead

Location: Saudi Arabia

Job Description:

• 8+ years of technical experience
• Good hands-on experience working as a technical service desk and handling all desktop-related incidents remotely
• Good experience of ITSM, especially incident and problem management
• General knowledge on AD, servers, and networks is preferred
• Work experience on Service Management Tool sets
• Good knowledge on configuration management
• ITIL v3 Foundation Exam Certificate preferred
• Experience on preparing analysis and reporting of service desk activity and making recommendations for increased productivity.