Service Delivery Manager

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Responsible for overseeing the day-to-day operations of the IT department, ensuring the stable operation of the organization's IT infrastructure. This includes managing the IT support team, optimizing IT systems, implementing new technologies, and maintaining the highest level of security and efficiency.

Soudah Development: Redefining Luxury in Saudi Arabia's Mountainous Landscapes

Soudah Development (SD), a premier real estate development company wholly owned by the Public Investment Fund (PIF) of Saudi Arabia, is spearheading the transformation of Soudah and parts of Rijal Almaa Governorate in the Aseer region.

Our vision: To be the luxury mountain destination offering unparalleled experiences.

Launched on February 24, 2021, by HRH Crown Prince Mohammad bin Salman bin Abdulaziz Al-Saud, Prime Minister and Chairman of the PIF. This ambitious endeavour stands as a testament to PIF s unwavering commitment to Saudi Vision 2030, focusing on elevating the Kingdom's tourism and entertainment sectors to new heights.

Join us on this journey as we blend nature, luxury, and culture to redefine the future of tourism in Saudi Arabia.

Minimum Requirements

• Bachelor s degree in Informational Technology or equivalent from a recognized and accredited university.
• Master s degree in any related field from a recognized and accredited university is preferred.

Responsibilities

• Oversee the daily operations of the IT department, ensuring efficient and effective support for all users.
• Manage and lead the IT support team, providing guidance, training, and performance evaluations.
• Develop and implement IT policies, procedures, and best practices to ensure the security and reliability of IT systems.
• Monitor and maintain IT infrastructure, including servers, networks, hardware, and software.
• Coordinate and manage IT projects, including system upgrades, migrations, and new implementations.
• Ensure data backup and disaster recovery plans are in place, tested, and effective.
• Managing vendor relationships, negotiating contracts and ensuring service levels are met.
• Monitor IT system performance and make recommendations for improvements.
• Ensure compliance with regulatory requirements and industry standards.
• Develop and manage the IT operations budget, ensuring cost-effective solutions and spending.
• Provide technical support and guidance to other departments and users as needed.
• Stay current with emerging technologies and industry trends, making recommendations for future improvements and innovations.
• Implement and maintain security measures to protect against data breaches, cyber threats, and other vulnerabilities.
• Ensure timely and effective resolution of IT issues and incidents.
• Prepare and present regular reports on IT operations, performance, and metrics to senior management.