Service Delivery Lead for KSA

Lenovo; Riyadh; On-site; SAR 150,000 - 250,000; Full time

Job summary

Lenovo seeks a Service Delivery Manager for KSA with responsibilities in managing service delivery and supporting the growth of business initiatives. This leadership role requires experience in team management and service delivery in high-tech sectors. Join an international team focused on innovation and diversity.

Benefits

Employee Assistance Program

E-learning Development Platform

Medical Insurance

Mentorship program

Employee Referral Bonus

Qualifications

• 5+ years of service delivery experience in high-tech hardware.
• Proven management experience in KSA.
• Technical knowledge of infrastructure products.

Responsibilities

• Develop a local service team to support business growth.
• Build and maintain strong service partner networks.
• Lead operational performance reviews and improvement plans.

Skills

Fluency in Arabic

Fluency in English

Service Delivery

Team Management

Client Delivery

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Lenovo is opening a newly created position where you will have end-to-end responsibility for all Service Delivery in KSA relating to break-fix support and covering PC, Infrastructure (ISG) and Phone (MBG) support.

You will represent the ‘face’ of Services Support in KSA and will be the go to point in the region. The position is a result of our expansion plans and you will report to our Executive Director for EMEA Services Support and will have great visibility within the senior leadership team.

This is a growth market for Lenovo, so bring your can-do innovative mindset and get ready to work across teams, get things done, and prioritize based on market needs.

What will be your main responsibilities?

• Building a strong One Lenovo Team
• Supporting KSA business growth: develop a fully functional local service team and business plan to effectively support corporate expansion initiatives in the country
• Building a strong service partner network (in addition to existing service partners). Meeting customers & partners on a regular basis
• Ensuring service delivery execution on Customer Experience, SLAs and Cost to Lenovo customers via our Service Partners and internal providers.
• Working across the EMEA Service organization to drive improvements in KSA. For example, working with our Call Center teams to drive improvements in ‘fix on phone’ resolution, working with logistics to improve parts logistics flows, working with vendors to improve customer experience, Repeat Repair, Parts Per Serial Number.
• Leading performance reviews with Market leaders on Operational performance and improvement plans. Supporting customers and sales and identifying opportunities for Services Sales
• Owning Service QBRs and Leading long-term CX improvements programs
• This is a people leadership role, so BAU people management responsibilities apply

What do you bring?

• Professional fluency in Arabic & English
• Proven management experience – growing & leading teams – in KSA.
• Service Delivery experience with high-tech hardware companies. 5+ years minimum.
• Know-how of the market including service partners
• Experience in client and infrastructure delivery (phone support experience a plus)
• Deployment experience for Infrastructure
• Technical know-how on Infrastructure products and support

What Lenovo offers you:

• An international team with a high focus on Diversity
• Employee Assistance Program, e.g., for psychological, legal & financial consultancy
• You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio.
• Access to an Internal E-learning Development Platform to enhance your skills
• Mentorship program with a diverse network of leaders supporting your development
• Medical Insurance
• Employee Referral Bonus

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: * Saudi Arabia

AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.

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