Service Crew

Apparel Group; Saudi Arabia; On-site; SAR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in a customer-facing role. This position offers the opportunity to deliver exceptional service and create memorable experiences for guests. Responsibilities include ensuring product freshness, maintaining store operations, and adhering to health and safety standards. Ideal candidates will possess strong communication skills and a passion for customer satisfaction. Join a dynamic environment where your contributions will be valued and rewarded, and help shape a welcoming atmosphere for all visitors.

Qualifications

• Strong customer service skills with a focus on guest experience.
• Ability to follow operational standards and guidelines.

Responsibilities

• Deliver excellent customer service and generate sales.
• Maintain cleanliness and organization of the store.

Skills

Customer Service

Sales Generation

Communication Skills

Time Management

Education

High School Diploma

Job description

Job Description

Position Objective

• The position is responsible for generating sales and delivering excellent customer service.
• Support other operational duties such as housekeeping and visual presentation standards, as assigned by the Store Management Team.

Key Responsibilities

Hospitality and Guest Service

• Provide visual cues for guests that create a positive first impression, e.g., wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior, and a welcoming dining area.
• Follow the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and accurate.
• Deliver consistent and outstanding guest service with a friendly attitude, attentive behavior, and strong product knowledge.
• Enhance the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Use proper procedures to ensure the accuracy of every order for each guest.
• Ensure every guest receives a prompt and warm greeting within 5 seconds at the front counter and drive-thru.
• Maintain speed of service targets by working efficiently with a sense of urgency to fill orders and meet guest needs.
• Promptly address any guest concerns or complaints through service recovery, making it right with the guest regardless of the issue involved.
• Listen carefully to guests and apologize for any negative experience or complaint.

Store Operations

• Follow all operational standards and guidelines for product preparation according to training and instructional materials.
• Prepare all products as required, using the order monitor to ensure accuracy.
• Communicate product needs to ensure proper availability for guests.
• Regularly check and record temperatures of required products in the Time & Temperature Log.

Policies and Procedures

• Participate in and attend all store meetings and related functions.
• Follow all restaurant policies, procedures, and standards.
• Maintain the front counter by keeping it clean, organized, stocked, and ready for rush periods.
• Follow proper hand washing techniques and sanitation guidelines; complete all sanitation tasks as outlined by the Store Manager.

Cashiering

• Handle payments via cash, credit cards, vouchers, or automatic debits accurately.
• Issue receipts, refunds, or change correctly to customers.
• Count money in the cash till at the start of shifts to ensure correctness and sufficient change.
• Keep checkout areas clean and orderly.

Health & Safety

• Comply with occupational health and safety legislation.
• Understand and follow safe work practices and procedures.
• Wear personal protective equipment as required.
• Report all injuries, illnesses, accidents, unsafe conditions, security incidents, and contraventions to the Restaurant Manager or Owner.
• Operate equipment safely and in accordance with guidelines to prevent endangerment.