Service Branch Manager

OTIS; Saudi Arabia; On-site; SAR 50,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic operations manager to oversee branch development and enhance customer service. This role involves strategic planning, financial reporting, and fostering a culture of excellence within a global team. With a commitment to safety and quality, the company is dedicated to innovation and diversity, making it an exciting place to advance your career. Join a forward-thinking organization that values your contributions and supports your professional growth.

Qualifications

• 5+ years managing operations in construction/engineering.
• Fluent in English; Arabic preferred.

Responsibilities

• Provide insights on business performance for decision-making.
• Guide sales teams and develop customer service strategies.

Skills

Management Information Systems

Budgeting

Workload Analysis

Customer Relationship Management

Market Intelligence

Education

Bachelor’s degree in Business Administration

Master’s degree

Relevant certifications (e.g., CCM, CPM)

Job description

Job Description

Date Posted: 2025-04-10

Country: Saudi Arabia

Location: Otis Elevator Company Saudi Arabia Ltd, 1st Floor, Tower A, Al Malga Business Center, Anas Bin Malik Street, Al Malga, Riyadh, Saudi Arabia

Core Responsibilities

• Provide management information and insights on all business performance dimensions to facilitate decision-making, both periodically and for ad-hoc requests.
• Assist in preparing the annual budget, track expenditure, and ensure adherence.
• Support workforce planning through workload analysis and trend forecasting.
• Implement Otis's vision, mission, and cultural values across all employee groups.
• Ensure compliance with departmental policies, procedures, and controls, delivering quality and cost-effective services.

Leadership and Operational Management

• Align financial and strategic planning to meet business objectives for Otis – Middle East.
• Manage branch development plans, product launches, and process streamlining.
• Oversee branch operations to maximize efficiency and customer service standards.
• Resolve administrative issues and coordinate with the General Manager.
• Collaborate with internal departments to drive initiatives and maintain service quality.

Sales and Customer Service

• Guide sales teams to seek opportunities and maintain client relationships.
• Ensure project timelines and quality standards are met.
• Develop strategies for customer service improvement and handle customer complaints to enhance satisfaction.

Technical and Supply Chain Liaison

• Coordinate with factories on equipment specifications, pricing, and delivery for projects.

Market Intelligence and Change Management

• Review market data and communicate insights for business decisions.
• Implement change initiatives to improve operational processes.

Financial Reporting and Talent Development

• Prepare monthly financial statements for the branch.
• Support talent pipeline development and mentor high-potential team members.

Minimum Qualifications

• Bachelor’s degree in Business Administration/Management or equivalent.
• Master’s degree preferred.
• Relevant certifications (e.g., CCM, CPM) preferred.
• At least 5 years of experience managing operations in construction/engineering.
• Minimum 4 years in progressively managerial roles.
• Fluent in English; Arabic preferred.

Otis is a leading global elevator and escalator company, moving 2 billion people daily and maintaining about 2.2 million units worldwide. We are committed to diversity and innovation, with a legacy of excellence in service and technology. Join us to be part of a dynamic, global team focused on safety, ethics, and quality.