Service Advisor | Al-Futtaim Automotive | BYD | Dammam

Responsibilities

• You will play a vital role in coordinating and scheduling vehicle maintenance and repair services, overseeing the efficient operation of the service department, and ensuring that all service tasks are completed to the highest quality standards.
• Part of your role involves actively recognizing opportunities to promote and cross-sell automotive services and products, including extended warranties, accessories, and maintenance packages, in order to support the dealership's revenue expansion.
• Your main role as an Automotive Aftersales Executive revolves around assuring exceptional customer service and happiness after a sale. This requires handling customer inquiries, resolving concerns, and providing technical guidance for vehicle-related issues.

Skills

• Technical Knowledge: Proficiency in automotive systems and components is essential, enabling the executive to accurately diagnose issues, recommend necessary repairs, and ensure the work is completed to high standards.
• Effective Problem Solving: Effective problem-solving skills are necessary to address unexpected issues and resolve customer concerns efficiently.
• In-Depth Automotive Expertise: A deep understanding of automotive technology and mechanics is necessary to effectively diagnose and resolve vehicle problems.
• Proactive Issue Resolution: Proactively addressing issues and finding solutions is a critical aspect of this role, ensuring a positive customer experience.
• Comprehensive Technical Know-How: The position demands comprehensive technical knowledge, ensuring that all vehicle repairs and maintenance tasks are carried out with precision.