Service Advisor

Saudi Arabian Marketing and Agencies Co. (SAMACO); Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated individual to enhance customer awareness and drive sales of products and services. In this dynamic role, you will engage with customers, provide estimates, and ensure a seamless service experience. Your ability to maintain accurate records and documentation will be crucial in supporting business operations. This position offers a chance to contribute to a customer-focused environment, where your efforts will directly impact customer satisfaction and business success. If you are passionate about delivering exceptional service and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with a focus on product awareness.
• Ability to maintain accurate documentation and customer records.

Responsibilities

• Promote products and services while meeting customer needs.
• Prepare invoices and process payments accurately and promptly.

Skills

Customer Awareness

Sales Skills

Product Knowledge

Prospecting

Documentation Maintenance

Customer Service

Invoice Preparation

Payment Processing

Job description

• Ensure customer awareness of all products and services available.

• Sell additional products, services and repair work as appropriate to customer needs and in accordance with individual and/or team targets.

• Understand features and benefits of products and services and promote these accordingly.

• Undertake prospecting to generate additional business.

• Accurately maintain departmental systems including (but not limited to) customer records, job documentation, alternative transport and customer follow-up systems.

• Carry out relevant preparation for the customer’s visit (eg. pre-calls; print job cards; field campaigns, DISS reports, TPI’s (Technical Product Information) etc.) in line with service core process, updating documentation accordingly.

• Offer extra services to every customer, including a vehicle health check (VHC), bringing their attention to any relevant current service offers, linking to relevant benefits such as safety.

• Visually inspect customer vehicles and loan cars, documenting any damage where relevant.

• Provide customer estimates calculating accurate charges for all parts, labour and service repairs.

• Promptly prepare and explain invoices following completion of work, ensuring charges/details are accurate.

• Verify and obtain copies of documentation where relevant, such as customer’s driving licence or insurance documents when issuing loan cars.

• Gain prior authorisation from the customer for completion of work, including signatures as required.

• Receive and process payments promptly and in accordance with company procedures.

• Document all warranty work as per the manufacturer’s requirements and company policy.

• Meet all deadlines as set by your line manager, the company or the manufacturer.

Skills

• Ensure customer awareness of all products and services available.

• Sell additional products, services and repair work as appropriate to customer needs and in accordance with individual and/or team targets.

• Understand features and benefits of products and services and promote these accordingly.

• Undertake prospecting to generate additional business.

• Accurately maintain departmental systems including (but not limited to) customer records, job documentation, alternative transport and customer follow-up systems.

• Carry out relevant preparation for the customer’s visit (eg. pre-calls; print job cards; field campaigns, DISS reports, TPI’s (Technical Product Information) etc.) in line with service core process, updating documentation accordingly.

• Offer extra services to every customer, including a vehicle health check (VHC), bringing their attention to any relevant current service offers, linking to relevant benefits such as safety.

• Visually inspect customer vehicles and loan cars, documenting any damage where relevant.

• Provide customer estimates calculating accurate charges for all parts, labour and service repairs.

• Promptly prepare and explain invoices following completion of work, ensuring charges/details are accurate.

• Verify and obtain copies of documentation where relevant, such as customer’s driving licence or insurance documents when issuing loan cars.

• Gain prior authorisation from the customer for completion of work, including signatures as required.

• Receive and process payments promptly and in accordance with company procedures.

• Document all warranty work as per the manufacturer’s requirements and company policy.

• Meet all deadlines as set by your line manager, the company or the manufacturer.