Service Advisor

Abdul Latif Jameel; Al Khobar; On-site; SAR 80,000 - 120,000; Full time

Job summary

A leading company in the service industry seeks an experienced Service Advisor to facilitate operations and enhance customer satisfaction. The ideal candidate will have a Bachelor's Degree, significant experience in customer service, and possess the skills to meet operational and sales targets effectively. Join to contribute towards high-quality service and customer retention in a dynamic team environment.

Qualifications

• 5 years in Service area required.
• Bachelor’s degree or equivalent necessary.
• Certified Service Advisor Level 2 desired.

Responsibilities

• Achieve operational targets and provide service through customer-first mindset.
• Conduct inspections and post-service follow-up.
• Ensure compliance with service standards and quality control.

Skills

Time management

Monitoring

Active learning

Stress tolerance

Interpersonal skills

Communication

Achievement orientation

Judgment

Social perceptiveness

Problem sensitivity

Inductive reasoning

Automotive technical knowledge

Education

Bachelor’s Degree or equivalent

Job description

Job description: Financial Job Dimensions

Degree of supervision: Monthly supervision over sales target

Level of Authority: Limited authority over allocation of discounts

Purpose of the Job: Facilitate service operations in the Center in terms of manpower and facilities to achieve targets in customer satisfaction, retention, and productivity by adhering to the company's vision, mission, values, and standard operating procedures.

Key Accountabilities: Description: Achieve operational targets by defining and preparing business plans; provide efficient service through a Guest First mindset; apply Jameel Standards related to the Service Advisor role; implement safety, welfare, integrity, and branding policies.

Key Accountabilities: Performance Indicators: Sales Target (net sales), NPS, Jameel Standard, Compliance

Major Activities: 1. Conduct pre-acceptance inspections and record results. 2. Assist in achieving GDI and increasing customer retention. 3. Ensure repairs meet customer demands with technician coordination. 4. Discuss work details, costs, and timelines with customers. 5. Communicate repair progress and obtain approval for additional parts. 6. Support a Guest Centric approach to achieve high-quality after-sales service. 7. Follow-up on spare parts and repairs with Parts Department. 8. Conduct post-service follow-up and report issues. 9. Enhance customer confidence by adhering to service standards. 10. Confirm repair agreements with customers. 11. Monitor data entry and vehicle status updates. 12. Ensure quality control compliance by technicians.

Job Context: Requires advanced knowledge of customer service principles; basic knowledge of sales and promotion; directly impacts sales and customer satisfaction.

Framework, Boundaries & Decision-Making Authority: Basic knowledge of production systems; responsible for parts handling and warehouse operations; impacts parts management and departmental productivity.

Organizational / Functional Strategic Focus: Ensuring high customer satisfaction and quality service aligned with company values and SOPs.

Minimum Qualifications: Bachelor’s Degree or equivalent

Minimum Experience: 5 years in Service area

Job-Specific Skills: Time management, monitoring, active learning, stress tolerance, interpersonal skills, communication, achievement orientation, computer skills, judgment, social perceptiveness, problem sensitivity, inductive reasoning, automotive technical knowledge.

Languages: English / Arabic

Certifications: Service Advisor Level 2

Work Hours: 48 hours per week