Service Advisor

Alesayi Motors; Al Jubayl; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading automotive company in Al Jubail is looking for a Service Advisor to manage customer interactions and service orders. The role includes advising customers on repairs, ensuring satisfaction, and managing invoicing processes. Ideal candidates should have a strong customer service background and excellent communication skills.

Qualifications

• Strong communication skills and ability to explain services clearly.
• Experience in customer service, preferably in automotive sector.

Responsibilities

• Receive customer vehicles and raise service orders.
• Advise on essential repairs and follow up on job progress.
• Ensure customer satisfaction and handle complaints.

Skills

Customer Service

Communication

Problem Solving

Job description

Job Description:

Alesayi Automotive is seeking a Service Advisor to join our team in Al Jubail. The Service Advisor will be the first point of contact for customers at the workshop, responsible for receiving vehicles, raising service orders, and ensuring customer satisfaction. The ideal candidate should be able to explain services and additional repairs, provide cost estimates, and obtain customer approval.

Skills

Responsibilities:

• Receive customer vehicles and raise service orders.
• Explain required services and additional repairs to customers.
• Obtain approval for additional repairs with cost estimates.
• Advise on essential repairs and value-added services.
• Resolve customer complaints and ensure a positive experience.
• Follow up on job progress and ensure timely delivery of vehicles.
• Prepare invoices and follow up on payments.
• Conduct service follow-ups to ensure customer satisfaction.