Service Adviser

Saudi Arabian Marketing and Agencies Co. (SAMACO); Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

An automotive service company in Riyadh is seeking an experienced Service Adviser to enhance customer satisfaction. The ideal candidate will have strong customer service and technical knowledge in the automotive industry. Responsibilities include managing customer inquiries, coordinating service delivery, and maintaining service records. Excellent communication skills in both Arabic and English are preferred.

Qualifications

• Proven experience in a customer service role within the automotive industry.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Technical aptitude for automotive systems and repairs.
• Strong problem-solving skills.
• Collaborative mindset and team player.
• Proficiency in service management software.
• Fluency in Arabic and English.
• Willingness to learn new technologies and practices.

Responsibilities

• Act as the primary point of contact for customers.
• Evaluate customer needs and recommend services based on vehicle condition.
• Coordinate with technicians for timely service delivery.
• Manage the service appointment schedule.
• Prepare and present detailed service estimates.
• Follow up with customers post-service.
• Maintain accurate records of customer interactions.
• Assist in training new staff members.
• Stay updated on automotive technology.
• Contribute to achieving sales targets.

Skills

Customer Service Excellence

Technical Knowledge

Time Management

Communication Skills

Sales Acumen

Job description

We are seeking an experienced Service Adviser to join our dynamic team in Riyadh, Saudi Arabia. The ideal candidate will possess a strong background in customer service and technical knowledge within the automotive industry. As a Service Adviser, you will play a crucial role in enhancing customer satisfaction and ensuring that all service operations run smoothly. Your ability to communicate effectively with customers and technicians will be key in diagnosing issues, recommending services, and ensuring timely follow-ups. You will also be responsible for managing customer appointments and maintaining accurate records of services provided.

Responsibilities:

1. Act as the primary point of contact for customers, addressing their inquiries and concerns regarding vehicle services.
2. Evaluate customer needs and recommend appropriate services and repairs based on vehicle condition and manufacturer guidelines.
3. Coordinate with technicians to ensure timely and efficient service delivery, keeping customers informed throughout the process.
4. Manage the service appointment schedule to optimize workflow and reduce customer wait times.
5. Prepare and present detailed service estimates to customers, explaining the necessity and benefits of recommended services.
6. Follow up with customers post-service to ensure satisfaction and address any further concerns.
7. Maintain accurate records of customer interactions, service history, and inventory management.
8. Assist in training new staff members on service processes and customer interaction protocols.
9. Stay updated on automotive technology and service techniques to provide informed recommendations to customers.
10. Contribute to achieving sales targets by promoting additional services and products to customers.

Preferred Candidate:

1. Proven experience in a customer service role, preferably in the automotive industry.
2. Strong communication skills, both verbal and written, with a focus on customer satisfaction.
3. Ability to work in a fast-paced environment while managing multiple tasks effectively.
4. Detail-oriented with excellent organizational skills to maintain accurate records and schedules.
5. Technical aptitude for understanding automotive systems and repairs.
6. Problem-solving skills to address customer issues and provide effective solutions.
7. Team player with a collaborative mindset to work closely with technicians and other staff.
8. Proficiency in using service management software and tools.
9. Fluency in Arabic and English is preferred to cater to a diverse customer base.
10. Willingness to learn and adapt to new technologies and service practices.

Skills

• Customer Service Excellence: The ability to provide outstanding service, ensuring customer satisfaction and loyalty through effective communication and problem resolution.
• Technical Knowledge: A solid understanding of automotive systems, repairs, and maintenance to provide accurate recommendations and advice to customers.
• Time Management: The capability to prioritize tasks efficiently, managing appointments and service schedules to optimize workflow and minimize wait times.
• Communication Skills: Strong verbal and written communication skills to interact effectively with customers and team members, ensuring clarity in service explanations and recommendations.
• Sales Acumen: The ability to identify opportunities for upselling additional services and products, contributing to overall sales targets while maintaining customer trust.