Senior Telecom Service Engineer

Hitachi Vantara Corporation; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading technology corporation in Saudi Arabia is seeking a Senior Service Engineer to oversee SLA programs and modifications of telecommunication systems. You will advise clients on system maintenance and upgrades, collaborate with project managers, and ensure compliance with safety and contractual requirements. The ideal candidate should have a degree in Telecommunication Engineering and 10-15 years of experience in Telecommunications, proficient in both spoken and written English. Comprehensive knowledge of various telecommunication technologies is essential.

Qualifications

• 10-15 years of experience in Telecommunications.
• Proficiency in spoken and written English is required.

Responsibilities

• Oversee SLA programs, retrofit upgrades, and modifications for telecommunication systems.
• Advise clients on maintenance and upgrades of existing installations.
• Manage external organizations providing equipment and systems.

Skills

Telecom MPLS-TP Multiplexers

SDH Multiplexers

PDH Multiplexers

Wireless Routers/Bridges

Switches

Routers

PABX Systems

Network Management Products

Ethernet Technologies

Voice Technologies

Education

Bachelor's or Master’s degree in Telecommunication Engineering

Tools

IEC101

IEC104

IEC61850

FOX SDH

Network Management Systems

Job description

Description

The Opportunity

As a Senior Service Engineer, you will be responsible for overseeing SLA programs, retrofit upgrades, extensions, and modifications of telecommunication systems for assignments classified as medium or high complexity. You will ensure the efficient and cost‑effective completion of all site activities in compliance with contract specifications, quality standards, and safety requirements.

How You’ll Make an Impact

• Proficient in handling Telecom MPLS‑TP Multiplexers, SDH Multiplexers, PDH Multiplexers, Wireless Routers/Bridges, Switches, Routers, PABX Systems, and Network Management Products.

• Work as a Telecom Engineer in PDH, SDH, Ethernet, and MPLS‑TP technologies and collaborate with the tendering team to understand client specifications and propose technical solutions.

• Advise clients on maintenance and upgrades of existing installations and deliver presentations and training on new products/solutions to internal and external customers and represent Service Engineering in project and design review meetings.

• Implement design changes and produce as‑built project documentation and support continuous improvement through lessons learned feedback.

• Assist Project Managers with claims related to scope, cost, time, and risk and create work plans and cost estimates, ensuring timely and quality delivery within budget and coordinate site activities for customer acceptance certification.

• Act as the lead for Service Engineering activities on projects, ensuring professional representation.

• Manage external organizations providing equipment, systems, or services and coach Associate Service Engineers.

• Ensure compliance with safety regulations and contractual requirements and prepare project documentation for SAT and obtain necessary approvals.

• Maintain broad knowledge of HE systems and technical environments and follow safety rules on construction sites and HE HSE safety culture.

• Proactively coordinate and report to the Service Engineering Team Leader.

• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor or master’s degree in Telecommunication Engineering.
• 10 -15 years of experience in Telecommunications.
• FOX SDH, PDH, Ethernet products.
• Ethernet Technologies IP, Switching and routing, MPLS-TP, Voice Technologies, SIP, VOIP and network Management Systems
• IEC101, IEC104, IEC61850 and other legacy protocols used in Substation Automation Systems.
• Proficiency in both spoken & written English language is required.

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