Senior Technical Support Engineer

Baker Hughes; Dhahran Compound; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Technical Support Engineer to tackle technical challenges in the oilfield services sector. This role involves ensuring flawless execution through pre-planning, job execution, and post-job analysis. You will collaborate with clients, propose innovative solutions, and promote new technologies while supporting critical operations in the field. Join a team that values your contributions and offers a flexible working environment, comprehensive benefits, and opportunities for professional growth. If you're passionate about technology and problem-solving, this position is perfect for you!

Benefits

Contemporary work-life balance policies

Comprehensive private medical care options

Life insurance and disability programs

Tailored financial programs

Additional elected or voluntary benefits

Qualifications

• 10 years of technical support experience in Coiled Tubing and Stimulation.
• Deep knowledge of CT simulation software is essential.

Responsibilities

• Ensure compliance with the Manage the Job Cycle process.
• Liaise with customers to propose technical solutions.

Skills

Technical Support

Analytical Skills

Communication Skills

Pressure Pumping PL Technology

Coiled Tubing and Stimulation

Production Enhancement

Education

Bachelor’s Degree in Science, Technology, Engineering, or Mathematics

Tools

CT Simulation Software

Job description

Job Requirements

Senior Technical Support Engineer

Do you enjoy technical challenges?

Do you like working in collaborative teams and solving technical problems?

Join our Team! Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets and supporting facilities. Our team arranges technical expertise to meet our client expectations. We provide customers with the peace of mind needed to improve their operations reliably and efficiently.

Partner with the best

As a Senior Technical Support Engineer, you will be responsible for ensuring Baker Hughes can deliver flawless execution through involvement in pre-planning, job execution, and post-job analysis.

As a Senior Technical Support Engineer, you will be responsible for:

1. Ensuring compliance with Manage the Job Cycle (MtJC) process.
2. Raising an alert across the Service Delivery organization whenever an unfamiliar technical issue arises on a job.
3. Liaising with customers and proposing technical solutions to their intervention and stimulation challenges.
4. Writing technical proposals for customers.
5. Promoting new technologies to customers and finding up-selling opportunities.
6. Following up with clients and operations for upcoming jobs.
7. Supporting Critical Operations in the field when needed.
8. Following up on field failures that require Technology involvement and ensuring that the learning is shared across the field.
9. Communicating to Engineering and Technology organizations on issues and lessons learned related to different technologies.
10. Working on proposals for tenders and new opportunities.

Fuel your passion!

To be successful in this role you will:

1. Have a bachelor’s degree in Science, Technology, Engineering, or Mathematics.
2. Have an understanding of Pressure Pumping PL technology and Service Delivery requirements.
3. Have 10 years of technical support experience in Coiled Tubing and Stimulation.
4. Deep knowledge about CT simulation software is a must.
5. Advanced knowledge about production enhancement is an added advantage.
6. Have full knowledge of drilling and completion processes is an advantage.
7. Be able to demonstrate strong analytical and communication skills.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Able to work on Flexible working hours upon business needs.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

1. Contemporary work-life balance policies and wellbeing activities.
2. Comprehensive private medical care options.
3. Safety net of life insurance and disability programs.
4. Tailored financial programs.
5. Additional elected or voluntary benefits.

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