Senior Specialist - Residential Operations (COR 541)

Qiddiya Investment Company; Riyadh; On-site; SAR 80,000 - 120,000; Full time

Job summary

Qiddiya Investment Company seeks a Senior Specialist - Residential Operations to enhance their residential community operations. The ideal candidate will ensure high service standards and efficiently manage service requests while liaising with residents and service providers. With a focus on maintaining quality and sustainability, this role is integral to the Qiddiya project.

Qualifications

• 4-6 years in facility coordination, property management, or customer service.
• Strong understanding of residential services and facilities maintenance.
• Proven experience managing third-party vendors.

Responsibilities

• Resolve service requests, complaints, and utility matters efficiently.
• Liaise between residents and compound operators.
• Manage third-party service providers and monitor compliance.

Skills

Communication

Interpersonal abilities

Organizational skills

Education

Bachelor's degree in Business Administration, Hospitality Management, or a related field

Tools

Microsoft Office Suite

Job description

Qiddiya Investment Company is on the lookout for a dedicated Senior Specialist - Residential Operations to join our team. In this pivotal role, you will be responsible for overseeing the operational aspects of our residential properties, ensuring that they meet the highest standards of quality and service. Your expertise will contribute significantly to the creation of a vibrant and sustainable residential community within the Qiddiya project.

Responsibilities

• Ensuring all service requests, complaints, and utility matters are resolved efficiently.
• Primary liaison between residents and compound operators.
• Managing third-party service providers, monitoring service delivery compliance.
• Supporting financial matters such as billing and collections.
• Maintaining high service standards and a smooth residential experience.

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• 4–6 years in facility coordination, property management, Management Information system or customer service within residential or hospitality environments
• Strong understanding of residential services, building management, and facilities maintenance.
• Strong background in handling financial matters such as billing and collections.
• Proven experience managing third-party vendors or facility management providers
• Strong communication and interpersonal abilities
• Excellent organizational and follow-up skills
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint)
• Ability to manage multiple priorities in a fast-paced environment
• Familiarity with service tracking systems and operational scopes