Senior Service Design Consultant

Join HUED as a Senior Service Design Consultant! We’re on the lookout for an experienced Senior Service Design Consultant who’s passionate about enhancing our client services and customer experience. At HUED, you’ll be a key figure in our dynamic Service Design team, using your expertise to shape and improve our service design offerings.

What You’ll Be Doing:

1. Engaging in empathetic research to understand user needs, employing tools like user personas and empathy maps.
2. Developing innovative service design concepts and prototypes to elevate the overall user experience, using methods like ideation and prototyping.
3. Collaborating with stakeholders to define clear service design briefs and objectives.
4. Leading co-creation workshops and design sprints, employing techniques like brainstorming, journey mapping, and rapid prototyping.
5. Crafting detailed service blueprints and customer journey maps to visualize and communicate service designs.
6. Working closely with cross-functional teams to ensure the effective implementation of service design strategies.
7. Keeping up-to-date with the latest trends in service design thinking and methodologies.

Your Background:

1. A Bachelor’s or Master’s degree in Service Design, Human-Centered Design, or a related field.
2. 5+ years of experience in service design, customer experience design, or a related area.
3. A strong understanding of service design principles and user-centered design methodologies.
4. Excellent communication and presentation skills, capable of storytelling and visual communication.
5. Ability to work collaboratively in a dynamic, fast-paced environment.
6. Proficiency in both spoken and written English. Fluency in Arabic is a plus.

What Sets You Apart:

1. A talent for designing exceptional service experiences that resonate with users.
2. An inquisitive mindset, always exploring how to improve systems and services.
3. Proficiency in handling complexity with a systems thinking approach.
4. A dedication to continually enhancing the service design process.
5. A love for service design work that makes ‘hard work’ feel enjoyable.
6. A focus on innovation, constantly pushing the boundaries of service definition and value delivery.

Join us at HUED, the foremost Service Design and Innovation company in Saudi Arabia, and work with a team of passionate designers and innovators from around the world!