Senior service consultant

Greet customers and assess their service needs accurately and professionally.

• Provide expert advice on vehicle maintenance and necessary repairs.

• Create and manage service orders and ensure timely communication with the workshop team.

• Explain service details, costs, and procedures clearly to customers.

• Monitor the progress of work and keep customers informed throughout the service process.

• Resolve customer complaints or concerns promptly to ensure satisfaction.

• Support continuous improvement efforts within the service center based on customer feedback.

• Train and mentor junior service advisors as needed.

• Ensure adherence to safety standards and quality control guidelines set by the dealership or brand.

Skills

• Bachelor’s degree in Mechanical Engineering, Business Administration, or a related field.

• Minimum of 5 years of experience in automotive service centers.

• Strong knowledge of vehicle systems and technical service processes.

• Excellent communication and interpersonal skills.