Senior Security Support Engineer

Rackspace Technology; Riyadh; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company in the IT sector is seeking a motivated Security Support Engineer with expertise in vulnerability management and privileged access management. The successful candidate will enhance the organization's security posture across hybrid infrastructures and collaborate closely with various teams to ensure compliance and secure operations. This role offers an exciting opportunity to actively participate in incident response and compliance audits while working in a dynamic environment.

Qualifications

• 3-5 years of experience in security support or IT infrastructure.
• Familiarity with ITIL practices.
• Good understanding of compliance frameworks (ISO 27001, NIST).

Responsibilities

• Support Qualys for vulnerability scanning and compliance reporting.
• Administer CyberArk for secure credential storage.
• Deploy and manage Trellix Endpoint Protection.

Skills

Vulnerability management

Privileged access management

Endpoint protection

Encryption key management

IT security principles

Analytical skills

Communication skills

Documentation skills

Education

Bachelor's degree in information security or Computer Science

Tools

Qualys

CyberArk PAM

Trellix/McAfee ENS/ePO

KMS

Job description

We are looking for a motivated and technically skilled Security Support Engineer to support the organization s security posture across hybrid infrastructure environments. The ideal candidate will have hands-on experience with Qualys, CyberArk PAM, Trellix Endpoint Security, and Key Management Services (KMS). This role focuses on ensuring security compliance through continuous monitoring, access control enforcement, endpoint protection, and close collaboration with infrastructure teams to drive secure operations across the IT environment.

Responsibilities

• Support and maintain the Qualys platform for vulnerability scanning, remediation tracking, and compliance reporting.
• Operate and administer CyberArk Privileged Access Management (PAM) for secure credential storage, session recording, and least-privilege enforcement.
• Deploy, monitor, and manage Trellix (formerly McAfee) Endpoint Protection (ENS/ePO) across servers and user endpoints.
• Support the configuration and operation of Key Management Services (KMS), ensuring proper encryption key handling and integration with infrastructure components.
• Work closely with infrastructure, networking, cloud, and platform teams to ensure security policies are consistently applied across systems.
• Monitor compliance and assist in the remediation of non-compliant systems, working across teams to close vulnerabilities and improve system hardening.
• Support access management tasks and integrations related to Active Directory, DNS, Windows CA, and system certificate lifecycle management.
• Contribute to the development and maintenance of operational documentation, security runbooks, and standard operating procedures.
• Participate in incident response activities, including investigation, triage, and resolution of endpoint or access-related security events.
• Assist with internal and external security audits by providing evidence, generating reports, and ensuring audit readiness.

Requirements

• Bachelor s degree in information security, Computer Science, or a related field.
• 3 5 years of experience in security support or IT infrastructure with a focus on operational security tools and practices.
• Hands-on experience with:
• Qualys for vulnerability management
• CyberArk PAM for privileged access
• Trellix/McAfee ENS/ePO for endpoint protection
• KMS (Key Management Services) for encryption and key lifecycle
• Good understanding of IT security principles, compliance frameworks (ISO 27001, NIST), and hardening best practices.
• Experience working with infrastructure teams (network, storage, virtualization, cloud) to ensure security control implementation and compliance.
• Familiarity with identity and access control systems such as Active Directory, DNS, and Windows Certificate Services.
• Strong analytical, communication, and documentation skills.
• Familiarity with ITIL practices (especially incident and change management).

Additional Skills (Good to have)

• Security certifications such as Security+, CEH, CyberArk Certified Trustee/Defender, or Qualys Certified Specialist
• Experience with log analysis and SIEM tools (e.g., Elastic Stack, Aria Operations for Logs)

Company Industry

• IT - Software Services

Department / Functional Area

• IT Software

Keywords

• Senior Security Support Engineer

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]

People Looking for Senior Support Engineer Jobs also searched