Qualifications and Abilities
- Bachelor's Degree in Mechatronics, Control & Instrumentation, Mechanical, Manufacturing, or Industrial Engineering. Alternatively, a Diploma with a minimum of 2-3 years of experience in airport operations or related BHS disciplines is preferred.
- Acceptable technical background.
- Experience in operating automated systems.
- Experience in leading baggage operations.
- Supervision and communication skills.
- Proficiency in Arabic and English.
Responsibilities
- Perform daily updates for departure and arrival flight allocations.
- Check daily flight schedules and update the Operational Plan accordingly.
- Analyze and monitor monthly flight schedules and update the Strategic Plan accordingly.
- Track and trace baggage accurately, informing the status of flight bags during duty.
- Monitor and ensure minimal baggage delays and accelerated turnaround times.
- Coordinate constantly with TOCC representatives and the BHS control room.
- Communicate and coordinate with stakeholders as needed.
- Report system and BHS operation status to the Shift Leader according to SLAs.
- Ensure compliance with standard operating procedures (SOPs).
- Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs) of contractors working in the BHS.
- Utilize BHS applications, software, databases, scripts, and tools appropriately.
- Investigate urgent inquiries with concerned parties.
- Participate in training and learning opportunities to expand knowledge of Vanderlande and the position.
- Adhere to all Vanderlande policies and procedures.
- Operate BHS scheduling workstations in the control room as required.
Key Activities
- Flight allocations
- Baggage tracking and tracing activities
- Communication and coordination with internal parties
- Bag load distribution