Senior Relationship Manager

D360 Bank; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading digital bank in Saudi Arabia is seeking a Relationship Manager to develop and maintain strong client relationships with high-value customers. The role involves delivering banking solutions, driving revenue growth, and ensuring customer satisfaction while leading a team of Relationship Managers. Ideal candidates will have a strong background in banking and excellent interpersonal skills.

Qualifications

• 5 to 7 years of experience in relationship management within banking.
• Strong relationship-building and interpersonal skills.

Responsibilities

• Build and manage relationships with key clients, offering suitable banking solutions.
• Identify new opportunities and cross-sell banking products.

Skills

Relationship Building

Communication

Negotiation

Analytical Mindset

Education

Bachelor's degree in Finance

Bachelor's degree in Business Administration

Bachelor's degree in Economics

Tools

Product Development

Customer Experience Management

Job description

The role is responsible for developing and maintaining strong client relationships across a portfolio of high-value customers, including corporates and SMEs. The role focuses on delivering banking solutions, driving revenue growth, ensuring customer satisfaction, and minimizing risk. This individual will also lead a team of Relationship Managers (as applicable), ensuring targets are met and compliance standards are upheld.

About D360 Bank

D360 Bank is a shariah-compliant digital bank that aims to provide the best financial experience in the Kingdom. Our Vision: To reinvent finance through innovation & technology, making it convenient, accessible, & fair to all.

Preferred Qualifications

• Bachelor's degree in Finance, Business Administration, Economics, or a related field

Experience & Skills

• Recommended 5 to 7 years of experience in relationship management within banking or a related field
• Strong relationship-building and interpersonal skills
• In-depth knowledge of banking products and services
• Excellent communication and negotiation skills
• Analytical mindset with credit assessment experience
• Team leadership and people management
• Ability to handle high-pressure situations and make decisions

Technical Competencies

• Product Development
• Business Negotiation
• Customer Experience Management
• Partnership Management

Behavioral Competencies

• Decision Making
• Communication
• Time Management
• Problem Solving

Key Responsibilities

1. Client Relationship Management: Build, manage, and deepen relationships with key clients. Understand clients' financial needs and offer suitable banking solutions. Serve as a trusted advisor providing financial insights.
2. Business Development: Identify new opportunities within existing accounts, acquire new high-value clients, and cross-sell products like loans, trade finance, treasury, and investments.
3. Portfolio & Risk Management: Monitor client portfolios for risks, ensure compliance with policies and regulations, and oversee credit processes in coordination with credit teams.
4. Team Leadership: Manage and mentor Relationship Managers/Executives, driving performance through coaching and goal setting.
5. Collaboration: Work with product, credit, operations, and risk teams to ensure seamless service. Represent the bank at meetings and industry events. Enforce controls and security policies.

Note: The job description is comprehensive and focused on the role's responsibilities. Minor formatting adjustments improve clarity and structure, removing redundancies and emphasizing key points.