Senior Product Manager

tabby; Riyadh; On-site; SAR 300,000 - 400,000; Full time

Job summary

An established industry player is seeking a Senior Product Manager to enhance internal tools and processes for customer support. In this dynamic role, you will collaborate with various teams to create solutions that boost productivity and efficiency. Your expertise in product management and understanding of customer experience will be vital in developing a platform that meets high standards of service. Join a forward-thinking company that values innovation and teamwork, and make a significant impact on the way customer support operates.

Qualifications

• 4+ years of experience in Product Management focused on internal tools.
• Strong understanding of customer support operations and challenges.

Responsibilities

• Build an internal platform to streamline support workflows.
• Implement solutions to enhance efficiency for Customer Support agents.

Skills

Product Management

Process Automation

Customer Experience

Stakeholder Collaboration

Job description

We are looking for a Senior Product Manager to work in our Customer Happiness stream which is responsible for the internal tools and processes that help specialists and agents increase productivity and efficiency. We're working on internal solutions that help us to meet our high standards for customer service.

You will work in a fast-paced, data-driven environment, collaborating with Engineering, Customer Experience, Data Science, and other key stakeholders to deliver exceptional outcomes for our users.

Responsibilities

• Build an internal platform to organize the support workflows and journey;
• Provide the right tools to integrate internal processes into our internal platform;
• Implement solutions that help decrease the costs of visualizing business processes in the platform;
• Work with internal stakeholders and build products & platforms to increase the efficiency of our Customer Support agents;

Experience

• 4+ years of Product Management experience, preferably in internal tools or operations-heavy products and processes;
• Experience in building platform solutions and process automation and integrations;
• Strong understanding of Support / Customer Experience / Operations; knows how customer support works, understands the challenges of agents and users;

Company Industry

• Banking
• Broking

Department / Functional Area

• Product Development
• Product Management

Keywords

• Senior Product Manager