Senior Product Designer, CX

tabby; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

An innovative company is seeking a Senior Product Designer to enhance user experiences for both customers and internal teams. In this role, you'll be pivotal in launching a major B2E product while refining existing tools for customer support and operations. Your expertise in user experience design will be crucial as you lead product launches, improve current flows, and contribute to the design system. This position offers the opportunity to work in a dynamic environment, where your contributions can significantly impact the overall user satisfaction and operational efficiency. If you are passionate about design and eager to make a difference, this role is perfect for you.

Qualifications

• 2-3 years of experience in B2B, B2E SaaS, or internal tools.
• Strong portfolio demonstrating user-friendly design of complex products.

Responsibilities

• Launch new products from discovery to go-live, ensuring user needs are met.
• Improve existing products by refining flows and features through design iterations.

Skills

User Experience Design

Interaction Design

Visual Design

User Research

Communication Skills

Education

Bachelor's Degree in Design or related field

Job description

About the role

We are looking for a Senior Product Designer to join our CX & Internal tools team. In this role, you will be responsible for enhancing the user experience for both customers and colleagues, with a continuous focus on improving not only interfaces but also business processes.

Your primary goal will be to launch a major B2E product and support our existing tools for customer support and other operational teams.

Responsibilities

• Launch new products: take ownership of launching new tools or experiences from early discovery to go-live ensuring they meet both user needs and business goals.
• Polish existing products and scenarios: improve current flows and features, remove friction, and raise the overall quality of experience through thoughtful design iterations.
• Deep dive into domain knowledge: invest time in understanding the business, operations, and user needs to design solutions that are truly relevant and impactful.
• Dogfood our own products: regularly use internal tools yourself to spot issues, uncover opportunities, and advocate for improvements based on real-life usage.
• Participate in product and tech decisions: stay actively involved in key discussions across product and development to help shape outcomes early on.
• Run relevant research: plan and execute user research on your own or together with our research team to validate ideas, discover pain points, and guide design decisions.
• Contribute to the design system: help grow and refine our internal design system to support consistency, scalability, and speed across products.

Qualifications

• You have been working on B2B, B2E SaaS, or internal tools for the past 2-3 years.
• You have a solid portfolio that shows you can design complex products in a simple, user-friendly way.
• You're familiar with all the best interaction patterns and your visual skills are undeniably great.
• You are used to working on your own and keeping track of everything; maybe you have worked at a startup, been a solo designer, a founder, or part of a small internal team.
• You are confident in your work and can explain your ideas clearly whether you are talking to another designer or a C-level exec.
• You are a strong communicator who can bring together user needs, business goals, and tech possibilities.
• You think in systems, care about long-term solutions, and can shape a design direction but also stay flexible when things change.