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Senior Platform Architect

ServiceNow

Riyadh

On-site

SAR 200,000 - 300,000

Full time

14 days ago

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Job summary

A leading company in IT software services is seeking a Senior Platform Architect. The role is crucial in advising customers on architectural solutions for digital transformation using the ServiceNow platform. Candidates should have over 8 years of experience in professional services, proven management consulting background, and capability to drive complex projects. Engage with diverse teams and play a key role in ensuring instance health and reducing technical debt in the ServiceNow architecture.

Qualifications

  • 8+ years experience in professional services.
  • Expertise in cloud applications and architecture.
  • Ability to manage complex issues and drive resolutions.

Responsibilities

  • Guide customers through integrating ServiceNow solutions.
  • Ensure technical governance and platform health.
  • Support sales by scoping and estimating engagement.

Skills

AI integration
Management consulting
Problem-solving
Creativity
Cloud application technology

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow certifications

Job description

The Customer Outcomes Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.

  • You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
  • Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
  • Provide a variety of architectural knowledge across multiple workflows.
  • Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
  • Translate goals to outcomes into a customer roadmap.
  • Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
  • Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
  • Manage technical governance, and a delivery operating model and governance.
  • Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
  • Support the sales effort by scoping and estimating the engagement and change orders.
  • Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Desired Candidate Profile

Qualifications

To be successful in this role, you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI s potential impact on the function or industry.
  • 8+ years progressive experience as part of a professional services organization; or equivalent education/experience
  • Management consulting experience
  • Creativity with comfort running programs independently within a "startup-paced" environment
  • Success driving complex issues through analysis and resolution
  • Industry domain expertise
  • Large program experience leading architecture and design
  • Cloud application technology experience
  • ServiceNow certifications in aligned workflow
  • Ability to travel
  • Right to work in the Country you have applied to

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • Senior Platform Architect

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