Senior Manager, Technology Field Services KSA

Job Description - Senior Manager, Technology Field Services KSA (MEA011UC)

Job Number:

MEA011UC

Work Locations

Hilton - Area Office - Saudi Arabia 2091 Prince Mohamed Bin Abdulaziz Street Western Province Jeddah 23326-8909

Hilton’s Global Technology team is leading the way in shaping the future of hospitality experience for our guests, owners and Team Members by utilizing advanced smartphone features such as Digital Key and Connected Room for integrated entertainment. By developing and implementing state-of-the-art technology, this team ensures that Hilton has the necessary technology needed to support our ongoing global expansion, while remaining at the forefront of hospitality technology innovation.

What will I be doing?

The Senior Manager Technology Field Services KSA will provide leadership and support to various departments supporting the existing and pipeline of hotels in KSA. He/she will ensure that the implementation of technology aligns with Hilton’s technical vision, meets the business needs of the hotels and streamlines operations. By communicating, implementing and supporting technology solutions, you will help to bring Hilton managed properties into being.

As part of your role, you will also be leading the technology function of the operating hotels in the Kingdom of Saudi, giving guidance, direction and assistance to the hotel-based IT Managers in full alignment with the strategy set by Reg Director Field Services KSA, Levant and Egypt.

More specifically, you will:

1. Identify and engage with all new Hilton managed properties at the development stage and report the progress to Sr Manager Technology Field Services Openings MEA.
2. Manage and deploy all field related tasks assigned for new projects at assigned hotels, including the deployment of third-party projects.
3. Engage with investors and third-party representatives to ensure Hotel and Corporate IT Standards are documented, presented and adhered to during all phases of a build.
4. Oversee proper controls to ensure that hotels are set up to comply with SOX, PCI-DSS security requirements.
5. Oversee and evaluate systems to ensure hotels purchase and install and comply with corporate and brand standards.
6. Oversee and ensure corporate change control procedures are complied with and maintained during build phases.
7. Implement and mandate IT Field Service departmental processes and procedures to ensure strategies and directives of the department are set out in accordance with department and company objectives.
8. Manage/leverage relationships with third-party vendors such as utilities, ensuring quality & cost of service.
9. Own and manage IT-related projects (process, budget, scope, delivery, etc).
10. Maintain project records and provide detailed handover to Field IT and Global Support for all new hotels.
11. Create and administer an internal website to ensure updates and progress reports are available to all and maintain documentation for each build property.
12. Prioritize and delegate work to matrix team members while ensuring optimal allocation of resources.
13. Serve as a technical resource to the property GMs and executive team.
14. Manage/escalate complex IT issues.
15. Oversee and provide direction for technology applications, communications (voice and data), and computing services.
16. Provide Guidance, Training and Support to IT Managers and technology team members.
17. Act as escalation point for hotels IT team members and help in resolving their IT challenges.
18. Set up and manage KSA country IT budgets for hotels and corporate office.
19. Attract and develop local Saudi Talents to join the Hilton Technology team and support the in-country growth plan.
20. Communicate regularly with both team members and senior management.
21. Review & approve all local IT purchase orders and/or invoices ensuring operations within established budgetary parameters.

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

1. Effective written and verbal communication skills for both 1:1 or group settings.
2. Ability to maintain absolute discretion and confidentiality of sensitive information.
3. Able and willing to flex to the needs of the business, in an ever-changing environment.
4. Excellent interpersonal skills that build trust and instill confidence to motivate and influence others.
5. Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met.
6. Proficient in technical network management skills with the ability to quickly learn new programs/tools and train staff.
7. Understanding of principles and practical application of network monitoring tools.
8. Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities.
9. Collaborative and objective.
10. Strong problem-solving skills including the ability to proactively identify and prevent potential problems.

Minimum Qualifications:

1. Significant professional experience in Technology or related field.
2. Specialized experience in hospitality support (preferably).
3. Prior experience in opening/converting hotels.
4. Management experience supervising people or teams.
5. Experience analyzing budgetary and technical data (i.e., financial, statistical and/or performance).
6. Fluent in English and Arabic.
7. Expected travel approximately 25% across the EMEA region.

Preferred Qualifications:

1. Bachelor’s Degree, or Associate’s Degree or experience in lieu of.
2. Substantial experience combination in hospitality, operations and IT support roles.
3. Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall & VPN applications.
4. Proficiency in Microsoft operating systems; applicable Microsoft network admin certifications: MCSA or MCSE.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!