Senior Manager Sales

The Ritz-Carlton; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

The Ritz-Carlton in Jeddah is seeking a proactive Sales Coordinator to manage group and catering opportunities. The role focuses on driving revenue, building customer relationships, and achieving sales goals. Candidates should possess strong sales experience and customer service skills backed by relevant education.

Qualifications

• 2 years experience in sales, marketing, guest services, or related area.
• Knowledge of market trends and competitors.

Responsibilities

• Manage large group/catering opportunities and upsell services.
• Develop sales plans and strategies to maximize revenue.
• Build and strengthen customer relationships.

Skills

Sales

Customer Service

Negotiation

Communication

Customer Relationship Management

Education

High school diploma or GED

2-year degree in Business Administration, Marketing, or Hotel Management

Job description

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue. Achieves personal and team revenue goals. Ensures proper and timely handover of business for service delivery. Drives customer/guest loyalty through service excellence. Provides service to grow the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in sales, marketing, guest services, front desk, or related area.
• OR 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no experience required.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Target group/catering accounts with proactive solicitation and saturation.
• Partner with the group/catering team for effective management.
• Respond to incoming opportunities outside the EBC parameters.
• Handle all opportunities if the property does not participate in an EBC.
• Identify, qualify, and solicit new business to meet revenue goals.
• Focus on high potential accounts.
• Develop sales plans and strategies.
• Design and sell creative catered events.
• Maximize revenue through upselling.
• Understand market trends and competitors.
• Close opportunities using negotiation and creative selling skills.

Providing Exceptional Customer Service

• Handle complex, high-revenue business with high customer expectations.
• Build and strengthen customer relationships through various activities.
• Develop community relationships to expand customer base.
• Support brand's Service and Relationship Strategy for loyalty.
• Deliver excellent service to grow account share.
• Adhere to service and brand standards.
• Provide exemplary service to ensure customer satisfaction.
• Understand customer needs and recommend suitable features/services.

Building Successful Relationships

• Collaborate with off-property sales channels.
• Manage relationships with internal and external stakeholders.
• Utilize sales resources and support staff.

Additional Responsibilities

• Use intranet resources.
• Conduct site inspections.
• Create contracts as needed.
• Support operational aspects of booked business.

Marriott International is an equal opportunity employer. We value diverse backgrounds and are committed to non-discrimination. Our properties aim to create exceptional experiences, guided by The Ritz-Carlton Gold Standards, which embody our culture of excellence and service. Join us to do your best work, belong to a global team, and grow professionally.